A community of 30,000 US Transcriptionist serving Medical Transcription Industry

I feel so defeated... - rb

Posted: Mar 19, 2013

So, I just started for MModal and completed my two day training. All of my class, with the exception of me, were already employees and were just changing platforms. My training was tailored to just showing the shortcuts of the programs, but not anything of the work flow, processes, etc. I feel so defeated. I have never felt like I do not think I would be able to do this. I did IT for one of my last jobs and helped create an accounting program for a corporation from the ground up. I cannot even start the job I have in my queue to practice!! they have made this program so complicated when it does not need to be. I feel like I made a bad decision going to work for them and that I am being setup to fail with this program (fluency).

Just needed to get that out there and if anyone has the same feelings.

Feel so defeated - me too

[ In Reply To ..]
I always feel that way when starting a new job. It seems like everyone else knows so much more than I do, and it's terribly discouraging, but don't give up. It will fall into place. Just do one step at a time - click Control/W to download the job, fill in the ADT screen, then Alt/O to start the job. When the job is completed, click Control/U to spell check, then Alt/Y to send off. Your work will be checked by QA for a couple of months so it's okay to make mistakes for awhile. I've been with MModal for 2 years but there's still a lot I don't know compared to the other MTs, but I manage to get by.

thanks - rb

[ In Reply To ..]
I just started a new job working in-house in September last year. They went to speech recognition and decided not to keep their transcriptionists. I was so proficient and such a quick learner that I was put into the next step within a few weeks. I am looking at this program and thinking "wtf".

I think your words on help are more informatitve than my 2 days of training!

not sure why I got a "dislike" for this. - rb

[ In Reply To ..]
Not sure why someone would feel the need to "dislike" this post.

Maybe either because they're STILL hiring when we have no work or - sm

[ In Reply To ..]
they dislike that you feel defeated.

You obviously have the intelligence to do the job. - You just need a little help.

[ In Reply To ..]
I see another poster has filled you in on some basics. Please don't let new-employee jitters get the best of you. I don't work for MM, but I can identify with those feelings when you're at a new job and you feel overwhelmed.

Ask questions when you don't understand something--if not from your supervisors, then on the MT Stars boards. People here really seem to want to help each other out.

Best of luck to you!

There is manual & training material at the MM intranet site. - dnr

[ In Reply To ..]
I'm not at my work computer, but either your TSM (manager) or QA can give you the site URL for the intranet and how to log in. The training material is under Human Resources. Of the top of my head, I can't remember all the clicks, but it is under MT learning. If you had to sign the HIPPA and employee policy online, it is in the same area. I keep a copy of the PDF DQS 7.2 manual and keyboard shortcut list on my computer for easy reference. It is still called DocQScribe at the intranet site as the haven't updated the site. There are training videos there too.

"They have made this program so complicated - when it does not need to be."

[ In Reply To ..]
DING DING DING!!! You have just summarized MModal's Mission Statement!!!

DQS 6was so much better. They really messed it up in 7. - dnr

[ In Reply To ..]
I could write such a long list, and they didn't fix any of them in 7.2.

Some of things they broke, IT has flat out stated they will not fix.

They recently broke a part of ADT, at least in our group, causing us to have to re-enter every doctor. It has been a while since they were supposed to fix
it. I have my doubts that they are even working on it.

I am grateful for 7 and beyond, for the most part. - anon

[ In Reply To ..]
I trained on 6, transferring from Cornerstone, but fortunately they went to 7 before we actually switched over. Many of the changes are more consistent with how things work in Cornerstone and are so much easier than 6 was. I was really dreading the switch and was pleasantly surprised when we moved over to find it a much easier transition than it would have been. I do find it completely annoying though to have to repopulate the ? doctors names, and on my main account we have to enter cc's for every single report since the client doesn't like they way they come out when they are automatically generated. Why they would come out different is completely baffling to me. Not getting paid for cc's and having to enter them even when they should be automatically generated is beyond ridiculous. I complained loudly with the survey, and sure hope that is something they are looking at with compensation.

Try to focus on - Dinosaur

[ In Reply To ..]
the commands you don't already know. The key commands for Windows are the same throughout the Windows system, with very few exceptions. Ctrl + A still selects all, Ctrl + V pastes, deleting words, navigation, all work the same. The differences for Fluency are mostly related to the ADT screen navigation, and some of the commands for VR. Make a list of the most important non Windows commands, the ones you will need to get started and use most often. There are some commands listed that I still never use as they seem inefficient, at least for me. I think you will find once you eliminate the Windows navigation commands you already know, it will not seem as overwhelming.

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