A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Anyone new feel like they were just abandoned? - just me

Posted: Jun 17, 2010

Anyone new to MQ that feels like they were just thrown out and then forgotten? I just started last week and other than the SR and docqscribe training they really don't tell much. I was never even told how to clock in and out until a week into working and that was because I asked. I am here because my old job, which I loved, was outsourced to MQ. I did clinic notes for so long for the same doctor that I feel like I am just starting out and it is scary. Anyway, anyone else have a similar experience?

sorry but that is how they roll:( - sm

[ In Reply To ..]
I've been with them 5 years (also bought out) I get all my info here. It's much faster and efficient than waiting for anything from them. If you need help with Teamwork, email, DocQManage, etc., just ask:)

It is helpful to ask questions during training. - n/m

[ In Reply To ..]
nm

Abandoned - anon

[ In Reply To ..]
Yes, I know exactly how you feel! The company I worked for also was turned over to MQ in December. I have never worked for a company where I felt so completely alone! I have always worked at home doing transcription for other companies, but at least with them I knew who I was dealing with as far as a boss went and knew who to call if I have problems or questions.

I have been here at MQ for 6 months and still don't really know what I would do if I had a major family emergency and had to get hold of someone fast to get time off. I guess I would write my CCM an e-mail and leave a message on voice mail and hope they got it! I never get an answer on other things from her, but I would hope for the best.

Good luck with everything and know that you are not alone in your feelings.

My daughter worked at MQ for about 4 months, and she felt exactly... - ndmt

[ In Reply To ..]
the same way. I am not sure why they go through so much DocQscribe training and then leave people clueless about everything else. She had a really tough time, and I was very upset about how she was treated there. I don't work there personally, so can't offer any help, but I certainly know where you are coming from.

Abandoned - Adios

[ In Reply To ..]
I agree with the other poster, come here for help. We are all happy to answer questions.

When I came back after being gone for a year ( ya, I know, why did I come back), I asked if there was a mentor or something, because so much had changed. Of course, I was told no mentors, just do your best. Also I have a wonderful quality coach too, who is happy to answer e-mails with specific questions about accounts.

CCMs dont' have time to mentor - NE MT

[ In Reply To ..]
Sorry, but welcome to MQ. Most CCMs have never even been an MT so IF you can even get a hold of yours they wouldn't have an answer anyway. Basically you have to learn to manage yourself because the CCMs have 150+ MTs they are trying to take care of.

I know that MQ Central has some videos or something for new MTs on DocQscribe and how to punch in/out, but honestly, like other posters said, just ask here. Seriously, I have learned more stuff on this board than I ever did through all the training.

I know the CCMs were tossing around the idea of having buddy MTs (a person familiar with the account paired with a new MT on the account) working close to the same hours to answer real-time questions on stuff that comes up on your account. Check into that too; knowing that you have a fellow MT only an IM or phone call away won't make you feel so alone. Hang in there, the learning curve is more of a cliff at MQ, but things will get easier.

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