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Head on the chopping block again - MModal Livestock

Posted: Aug 28, 2012

I failed a quality audit. I have 3-4 weeks to confess my sins, repent and start bleating their praises. Interestingly, I just got a letter from my MModal life insurance that says it was canceled and is addressed "Dear terminated employee." A prophecy of things to come?

Still, I find it oddly depressing. How does MModal manage to birng me down after so long? You would think I would be totally immune to it by now. I know all the logical defenses: The doctors give 1% accuracy and we have to do the other 99%. It's mostly a tactic to lower money and crush morale as a means of control through domination and subjugation. Also, the system was designed by the idiots in the upper echelons of the company and is run by new, yet eeriely similar idiots. So why, knowing all that, do I still feel like crap?

A big part is that like most Americans I need my job to pay for the food, running water and shelter I've grown so attached to. But honestly, the worst part by far is the humiliation and injustice. We deal with the worst of the worst dictators. I do everything I can to clean them up and make them readable. Now typos, punctuation and grammar will be my downfall. Meanwhile, a doctor of mine once said "He have bicycle, going really fast and he crashed his face." It's like arresting someone for J-walking when there's a dozen murders happening on the same street.

On one hand, I hope nobody else has to deal with this. On the other, I hope I'm not the only one leaving off commas and putting "ot" instead of "to". Truly, I am to MModal's quality standards what lava was to Pompeii.

Maybe MM told the insurance company before they - told you. Maybe? nm

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I kind of wondered that myself - MModal Livestock

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That would be hilarious if it was. The whole thing is staged and pre-planned. The quality watch is just a piece of theatre. I doubt it, but wouldn't be surprised either. One of MModal's key values is spite after all... or was that teamwork... no, it was definitely spite.

You know darn well those key values - broken promises

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Integrity (like ooh a Rewards Plan disguised as a pay cut or with ASR your line count will double)
Trust (like trust your instinct and start running)
Passion (got nothing here, I used to love my job but not anymore)
Intensity (nothing like an 8 hour shift making minimum wage will give you an intense headache or trying to pay the bills will give you an intense stomachache)
Value (McDonald's value meal because that is all you can afford after a full day's work)

I like Spite though, how about Secrecy? They surely say a whole lot of nothing in that improved communication.

Failed Audit - MT

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Commas are scored as feedback errors (no points) However "ot" would be illogical (1 point) Has your Quality Coach shared the 5-word proofread method with you? Read along as you edit/transcribe and you will catch those errors. But in order for you to fail, there had to be more than this. Work with your Quality Coach closely. I'm sure they want to help you.

ha! that's an oxymoron if I ever heard one..QA wanting to help you! - anon

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that's a good one! hahahahahahaha.

Well, I agree. They probably dont want to help one with - an attitude such as this. nm

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All quality coaches are not the same. Mine is very nice - and DOES WANT to help.

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It's unfortunate for those who have QC nazis.

Never heard of that proofreading method. Can you - explain? TIA nm

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Ot is illogical? - MModal Livestock

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I'm confused about that part, could you elaborate? Besides of course the general illogical nature of any mistake regardless of size:)

As for reading what I write as I write it, I do try obviously. Honestly, if there's an MT whose blindfolded during work and not looking at their stuff, that should be dealt with harshly;)

However, 8 hours a day, 5 days a week, 52 weeks a year, 10 years out of my life, very little pay, no benefits, a slap in the face weekly from corporate and no quality control for the doctors often leave me involuntarily not paying attention. I certainly don't mean to, but I must admit my morale is low.

You're definitely right about there being more serious errors on my audit to flunk (my score was 98.75). I didn't mean to imply that they had flunked me for those tiny errors I gave as example.

Mostly it's stuff that "changes the meaning of the sentence." NOT like "He's taking aspirin," and I accidentally put "He's allergic to aspirin." No, my mistakes are more like "The patient went to a supermarket," and I would put "The patient went to the supermarket." See, that would imply that there is only one supermarket left in the world, thus triggering the doctor and patient to form a suicide pact, rather than face the apocalyptic wasteland now assumed to be outside the hospital.

I will of course try to improve my attention on the job, though with these mush-mouth doctors, it's likely all for naught. As for a quality coach, I will accept public flogging and execution before a quality coach (I'm Irish/German/Jewish, we are stubborn to the tenth power). My career lived as a professional and it will die as one. Since I know how to listen, read, write, edit and use a computer, there's nothing left to learn of my chosen craft (none of my errors were things I didn't know). If I can't pull it together, the doctors can't speak more clearly or QA lighten up for a change, there's really only one course to sail.

Not saying anything bad about QA or quality coaches, just wanted to clarify. They're doing their job same as me. We're all just trying to make it another day. I just personally think that quality coaches for veterans are pointless.

Why wasn't -ot- picked up on spell check? - justanothercowintheherd

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did you add it for some reason. Mine offered to substitute OT for it.

Ah, I forgot about the spell check difference - MModal Livestock

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Substituting OT for ot, I forgot about that. I'm not on DocQscribe. I use a program from my original employer who was bought out. Our spell check in no way whatsoever recognizes capitalization. Also, you can never remove a word from it once it's in there, even if you accidentally added it. And it comes preloaded with many fake words. So me putting in "ot" is the same to it as OT for occupational therapy. Makes it a bit harder when every abbreviation in the world is just another word.

Sad to say, I miss the old DQS I used years ago. I hear the new versions are terrible though, so I'm not looking forward for the conversion, but maybe it won't be so bad for me. My actual transcribing program stops all the time for "auto-save." If you get disconnected your report is just gone, so where it saves to not even tech support knows.

Will you eventually be transitioned to DQ7? The spellcheck on - your platform sounds hideous. Maybe

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it will be a welcoming change for you. DQ7 is like any other new platform, you gotta get use to it and kinks gotta be worked out. But Im on 7.1 so not sure about those on regular 7.

At any rate, I really do wish you well. Its not like you bombed it. Look on the bright side, 98.75 rounds up to 99 :)

Geez, it's a simple typo. Since when did that - become a sin? SM

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Not one person is perfect. It's insanity. Those who came up with this ridiculousness should be judged for everything they do, write, say, etc. for 1 day and see how many points they lose. Compared to the garbage that is put out there by the VR/dictators, we should be heralded for what we do with it.

It became a sin the day MT signed the contract. When MT - agreed to turn out jobs with no typos. nm

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When you were - in school,

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I bet you were a hall monitor & kept track of everyone's transgressions.

No, I was shy, never spoke up. Then I grew up and learned - not to be a doormat. Learned to SM

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stand by my word and if I tell someone I was going to do something, I do it to the best of my ability and dont make excuses and expect sympathy when I dont do my best.

If everyone lived up to their word, never shirked their promises - (read conntracts), never cheated, never SM

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tried to get over on someone else, hall monitors would not be needed.

Yes, you will never ever, never - ever make a typo

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if you live up to your word, never shirked your promise and read those pesky conntracts.

This isnt work & never said I dont make typos. What do they say - about spelling police here? Oh yeah, go away. SM

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s

Not spelling police, just pointing out - how easy it is to make a typo

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So what was your point, then? You think she is whining because she didn't read her contract?

Good thing I didnt sign a contract with MTStars. - nm

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Bless your heart. I agree everyone should excuse your - mistakes. Not everyone is a good MT. nm

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Wow, was it that bad? I can see falling below 99%, but - and definitely understand your

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being so upset by it, but you make it sounds as though you just scored awful. Im sorry for you, I really am. I dont like to make mistakes either and will get bent out of shape over the slightest things I review in MME feedback.

I usually write it down and add a quick text, but I know thats not possible in every case, but you can make one for "ot" to change to "to" if thats a frequent transposition you make.

Good luck and I hope its not at all like what you are thinking or feeling right now; however, the letter would have freaked me out too and led me to pick up the phone and call HR immediately.

LOL about calling HR. Know what you mean - MModal Livestock

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Yeah, it's certainly not dire yet. It's just the last time I got quality audit at MQ I was let go 3 weeks later, so it sort of freaks me out.

I would have called HR too, but I have PTO coming up and I thought it would be just my luck if I called them up and they said "Wait, you're still here? And we've been paying you?" :)

LOL!!!..at least you can laugh about it. - nm

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nm

Failed audit - cr

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What a shame. It's obvious you're exceptionally bright and deserving of praise, not dismissal. I'm so sorry for your unfair turn of events. Maybe this will open the door to something better for you.

it was just your turn Livestock - next month it could be mine

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99% is impossible to hold to. Try not to feel too bad.

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