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working on multiple accounts - is this cherrypicking?
Posted: Apr 30, 2010
I work for an MTSO and have been given 4 accounts. After my first one ran out of work they gave me another, and then when that one ran out they gave me another and so on and so forth.
My primary and secondary accounts I like, they are basically sister hospitals and are pretty similar. My fourth account is very large and always has work and is a totally different type of hospital, but I like the work and the packet the QA people sent me is very informative and easy to find what you need. However, my third account stinks. The dictation quality is horrible, the QA information is horrible, you can't find any information for any doctors, spellings, etc.
Is it considered cherry picking if I skip over my third and go straight to my fourth if my primary and secondary are out of work? I pride myself on not sending back jobs that are hard and working my way through whatever comes along, but I was never told specifically which order to go to when my primary is out. I really really don't feel like strugling for the next 8-10 hours on a crappy account when I know I have another that will 99% have more than enough work to keep me through the day.
I say no - mtmtmtmt
[ In Reply To ..]If this were your primary or secondary, I might think yes, but no, if your first two are out, go where you can make money.
I agree. nm - nosa
[ In Reply To ..].
I I were your - supervisor....
[ In Reply To ..]...I would give you a guideline on how to decide which account to work on. For instance, work on the one with the oldest dictation first, work on the one that's coming up to you with stat dictations, etc...or even just a sequence related to the "importance" of the accounts, and we all know some are more so than others. We might be teetering on the brink of losing an account over TAT problems, for instance, so we're really focusing hard on that one.
In the absence of any guidelines, I think it's very reasonable for you to want to be as productive as possible, and I wouldn't call your decision to work on accounts where you're productive to be "cherry-picking" by any means.
But then again, IF I were your supervisor... - presumably I could spell the word IF!! nm
[ In Reply To ..]:)
My definition of cherry-picking is...sm - Duchess
[ In Reply To ..]When you are familiar with an account to know who all the difficult doctors are in regards to foreign language aspect, stumbles and stutters, very noisy, etc., etc. and you specifically dump the dictation back in the pool to be picked up by the next transcriptionist while you go on to an easier physician who happens to dictate extremely well.
I have to agree - eaglesfan
[ In Reply To ..]that if you know that the dictators are that bad and you decide not to work on that account that is a form of cherry-picking, especially with the fact that TAT is the most important thing to maintain on any account. Sorry, JMHO.
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