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QA scoring - anyone heard of this? - TFlight
Posted: Jan 11, 2011
Okay. Just got notice that my QA score was good overall at 99.56%. MT company says you must be above 98%. However, I had 20 reports scored and 2 of the 20 reports came in under 98%. One job was 21 lines and I did miss adding "ly" to the end of a word (-1/2 pt). Another job was 18 lines and I spelled out four in four months instead of 4 months. Agree with the changes. BUT, do other companies take each job separately and grade them and then give you a combined score? I have never heard of this before. This company has NEVER done QA before like this. Any comments or suggestions? And, of course, cannot get a reply from my manager.
that's how we do it, but - me
[ In Reply To ..]i don't do it on that many reports! We only do that actual review every quarter and take 5 random reports. Each get "graded', then the overall average combines all lines and all error points.
scoring on qa - TFlight
[ In Reply To ..]Okay, so if you score 5 reports and 1 report falls below the mandated QA score, but again the overall score is above the mandate, does your MT get a warning, disciplinary action, or what, if you don't mind sharing? Thanks.
no, we go by overall - me
[ In Reply To ..]average. The only way they would get a "warning" is if their overall average was below the standards.
That is how my company does. It is the - sm
[ In Reply To ..]mistakes made over a specific amount of lines - could be 1 report or 15, however any random reports it takes to get to the specific amount of lines required for QA. Each report is QA'd and the score averaged for your efficiency rate. Each type of mistake is rated by seriousness, punctuation is 0.25% up to a 1% error--wrong medical term/medication/dosage/wrong English word, etc.
Average score - TFlight
[ In Reply To ..]I agree with an average score of taking all the reports, line count minus error count and getting a QA score for the total of the reports. However, work group manager is sending us individual reports that are less than the mandated amount. Not a total score, but an individual score, on one report. Again, pulling out the reports that may have a syntax error on them, and stating "your score has fallen below the 98% range" on this one job, though the next 18 jobs could be at 100%. What is that kind of scoring????
we don't do that. I check reports - me
[ In Reply To ..]that come to me with blanks and I send feedback; however, the errors are not counted against the MT in that situation (unless it is a ridiculous amount of senseless errors). I do a review on each MT every quarter, which is when they get their average and see if they are up to the expected average.
You know what would be nice? If you consistently - shortcake
[ In Reply To ..]get above the score for a year, YOU GET A RAISE!!!! I'm sorry, had a bad day today, haven't had a raise in 3 years, consistently get top scores on QA audits and wondering why I try so hard when there is absolutely no gold at the end of the rainbow. My company really does not bother me too much and I am grateful for a job, but when you get these stupid scores for leaving out such an insignificant suffix or prefix, or whatever, it is just so frustrating to get marked down for something like that when we prove our medical knowledge, etc., throughout the rest of the report. We are pressured to produce an hourly or daily line count and at the same time we have to reference up the ying yang because you don't want to leave any blanks (God forbid). Let's not forget we work at home with interruptions you normally would not have in an office, and let's not forget about the quality of the dictators, we are really being so challenged every single day. I am sorry, just freaked out and did not even reply correctly to your post but just needed to vent. I am sure in the long run, this audit will not matter, so maybe you should just try to set it aside and not think about it again!
I totally agree with - me
[ In Reply To ..]everything you're saying! Believe me, there are a lot of MTs out there not even "making the grade", or should I say at my company. I don't know about other places, so I will leave it at that. You have an excellent average and I can't believe you haven't had a raise in 3 years! I don't know what company you work for, but having to try not to have a blank is sad. I encourage my MTs to leave blanks if they have any question at all. I look at it like the MT is trying to, like you said, get a certain line count, whether it be required or just their own personal goal to make their paycheck, and that is what QA is for. Just my opinion, but I guess every QA doesn't feel the same. I would much rather get blanks to fill in than an MT searching for who knows how long for something or even end up guessing, but again, I guess that's just my opinion. Hang in there!
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