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You know how some state that the QA/MMEs are scoring your reports - I think I know why
Posted: Nov 10, 2011
I'm an MME and we were all explicitly told not to do any sort of scoring on any reports and just leave feedback. I've seen a few come on here angry for being scored for silly things and I've always defended, saying maybe it was an accident or they were audited by the client or the QTL.
Well, as you may or may not know, we MMEs QA the ILP reports and some of them are QAd by the ILPs before they get to the USA MMEs. Today I noticed a bunch of reports with feedback markers from the ILPs; not unusual if they went through their QA department first. All of these markers were scored with a minor, major, etc by the ILP QA staff.
What I'm getting at is this. Those who have had their reports scored, have you checked the name of the QA person who did it? Did it sound foreign? I'm suspicious that they have ILPs QAing the US reports and doing an awful job at it. It would explain a lot.
I was a QA/MME (just left not long ago) and we scored reports. - Maybe depends on region/BOB? NM
[ In Reply To ..]x
This was implented last year when they rolled out - the new DQS changes
[ In Reply To ..]Maybe before that. It was because of all the incorrect scorring going on with QASAR. As far as I know this was company wide. The only person to be scoring at this point is the QTL for auditing purposes.
sorry but there is a total dingbag out there and her name is NOT indian - nm
[ In Reply To ..]x
I bet I know the one. I finally got transferred and - have been so much happier.
[ In Reply To ..]She made me absolutely miserable. I finally got to where I just didn't look at the feedback at all.
QA feedback is different from scoring - sm
[ In Reply To ..]QA should not be categorizing and/or scoring anything in your report Minor, Major, Critical, etc. This is only to be done by the Quality Coach during an audit. The QA person may, from time to time, leave feedback. Hopefully it will be helpful and not condescending or critical.
And if they are scoring you, they need to be reported - and possibly retrained. NM
[ In Reply To ..]xx
The dingbat (perfect description) - sm
[ In Reply To ..]She did not "score" but her idiotic commentary was condescending and sarcastic. After e-mails to her supervisor (with c.c. to supervisor's supervisor), she toned it down. (By then, I had accepted a job at another company---where QAs are required to behave in a professional manner.) (Any MQ MTs subjected to this neurotic loser should not hesitate to complain.)
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