PF experience - Honeymoon is over Posted: Aug 6th, 2017 - 4:29 pm In Reply to: Patient First Experience - From New Employee
So glad you are liking the experience so far. I did at first as well until they finally showed what they're about.
Examples:
You are not allowed to type in complete sentences so in your illustrations of "she says the pain is a 7/10" and "the pain is a 7/10", you can only type--pain 7/10. They may take up your time dictating complete sentences, but QA will be issuing errors if you transcribe such.
There are 6 pages of abbreviations and they add more as they feel like in an effort to cut lines, and they will do this on May 5th and expect you to implement these various changes by May 7th. They complain that people are quitting without notice, yet have no qualms about making our jobs more difficult.
For instance, until recently when the word prescription was dictated, you could type it. Now, you had better type Rx or it's an error. They are not telling their dictators to dictate Rx. Thus, every time now that you transcribe Rx instead of prescription...you now loose money, and it is harder to get their required line count in 8 hours with this maneuver among others.
They consider it REDUNDANT and EXCESSIVE VERBIAGE if a dictator says lungs are clear bilaterally and you transcribe as such because they don't want to pay for the word bilaterally in this instance as, per PF, lungs is already plural.
They really should be paying a fair hourly wage and not production as they do not let you type a great majority of what is dictated. Thus, you cannot equate their 1500 line count requirement with a 1200 line count requirement of an honest PRODUCTION transcribing position. Plus, you may find yourself organizing their dictators chart whom they allow to just ramble with no order which is also time consuming.
QA is horribly inconsistent and even though you may take the time to memorize the training manual, someone in QA may decide to disregard it unbeknownst to you.
Count yourself fortunate if you do not have to jump around repeatedly to different centers where you may be unfamiliar with dictators. That will slow you down, but they don't care after you're released.
You literally have to capture work every day and convert it before you can begin working your day, and a real pain if you have to jump around to different centers. This is extra keyboarding that should have been resolved long ago with their own platform.
Hope it works out long-term. Good luck.
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