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M*Modal

English Language and Healthcare Documentation Specialists - Making them look good

Posted: Jul 30th, 2017 - 8:43 am In Reply to: I don't care what they had to overcome - Val

As one of the last posters said, that is what we do: We make the doctors look good. Because creating an excellent report is not related to intellect or dumb luck or even 2 classes offshore before starting. It's equal parts having an above average grasp of the English language, including punctuation, grammar, and even spelling, though the last can be gotten around some with Spellcheck, and healthcare documentation skill.

We need to change our titles to EHDS to clarify the matter once and for all.

At least then, no one would be confused about whether an ESL typing "Patient returns to are hospitals for a followup" or VHR typing the same constitutes an acceptable medical report with no editing by a US MT required.

As far as ESL dictators, I do dread the Eastern Indian ones. Some of them turn out to be better dictators than many of my primary-English speakers, but many of them are so terrible I have truly come to dread Indian-looking names. I don't know if it's related to some type of arrogance or nonchalance about dictating or whether it's related to the way their primary language is spoken, or something else entirely. But it isn't bigoted to say that the problem exists. Absolutely it exists with dictators of all nationalities and quite a few American-born dictators too, but I do dread the Indian-sounding names because the fact is it is much more common with them. Less than half the time am I pleasantly surprised. The rest of the time the dictation is a mess of rushed, barely decipherable, disorganized pseudo-English that either takes forever to convert into something professional looking or just requires a ton of blanks, either of which is not good for me metrics-wise or pay-wise and highly stressful, too.

Again, I don't believe for a second that the ability to speak a language well is a reflection of intelligence. There is no judgment here about what type of physician they may be, only about how hard it is or isn't to understand them or transcribe for them, and sometimes it is hard to the point of impossible. That's a fact.

But someone needs to wake up and recognize us for the English language aspect of our profession. That alone is uncommon enough to be worthy of higher pay, even in the US.

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