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Can't log into my Docqmanage account to change password! - kris

Posted: Jan 06, 2011

I am scheduled to work this morning and have been trying to change my password for the past few days in Docqmanage and I can't log in! Every time I do, I get a page that says Central Authentication Service! Is anybody else having this problem and if so, HOW DO I FIX IT! Help! I now can't work. I put in a service request and waiting for someone to call me back, but they tried to fix it yesterday by getting into my computer via remote desktop and the tech couldn't fix it then so don't know what they're going to do now. I tried it on every computer in my house and get the same thing on every computer! Don't know what to do! HELP!

A suggestion - sm - MeeMee

[ In Reply To ..]
The first thing I would do is try accessing your DQM directly from your Internet Explorer. Do not use your shortcut. Create a self-service ticket if you have not already and ask for your login to be updated or recreated.

Your CCM and/or RTL can look in your DQM profile and see if there's anything grossly visible in there. Support is usually slow to respond and then creates a ticket which is just forwarded to your CCM or RTL anyway, so go ahead and call your RTL to see if he/she can get the ball rolling.

Make sure you put in for downtime as this is definitely not your fault.

Hope you get back up soon!

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