A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Customer Service calls - Something I didnt know
Posted: Dec 20, 2010
I got this email from my friend. I didn't know you could do this and have read a lot about customer service calls here so though it was interesting to post.
I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). I have done this twice and it works! Any time you call an 800 number (for a credit card, banking, charter communications, health insurance, insurance, you name it) and you are transferred to a representative (like in India), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America ." The rep might suggests talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA ." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only takes less than one minute to have your call re-directed to the USA . Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale .
Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. If you agree, please tell 10 people you know and tell them to tell 10 people they know....etc...etc...
customer service rep for dell - SuziQ
[ In Reply To ..]I tried this with Dell and was told they could not do that as it is an international company. I was transferred to 15 different people, asking each time for an american IT person, within a 2-hour period. Was having technical issues with a computer, and the IT people just couldn't understand that I had done the steps requested of me 14 different times (with each person). I finally hung up...and I will never buy another Dell computer for that very reason. Sooo...this does not work for all companies...only in a perfect world.
Now if only doctors would do that with their - dictations! ; )
[ In Reply To ..]X
Refutation - LS
[ In Reply To ..]This has been refuted by SNOPES
Doesn't matter - sm
[ In Reply To ..]Doesn't matter what Snopes says about it, I always ask for someone in the United States. I have a right to understand who I am talking to. If a company cannot provide me with a representative in the US, then I will not purchase their product anymore or use their credit card or whatever. It doesn't have to be a law for people to want to understand the people who they are talking to and demand so. I would suggest to everyone to ask for someone in the United States. With or without laws, if people stop buying products or using credit cards because they can't get service here in the US, then what do you think would happen?
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