A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Good one Fiesa! - burnedoutco

Posted: Jul 28, 2013

I just got a 91% score on an otherwise perfect report (because it was a short one) for putting "tonsillectomy" instead of "a tonsillectomy." Some ask why we stay with these companies. My reason is that I can retire in less than a year and I don't feel like learning a new job so I can sort of laugh at the craziness. Still get frustrated though. Also Nuance is the only company I know of where you can work 20 hours a week and not in the middle of the night. There, I have said something positive about Nuance. Though really if you are a good company, do you want a bunch of people working for you for the least hours possible who just don't care, though I think we all care about putting out a correct report for the patient's sake. Some of the grammar corrections that are made by these foreign QCs are just laughable, and I am just sorry the changes are on a report with my name on it. Yes, before people get up in arms, ALL my grammar corrections are from foreign QCs. Sorry, that is just the way it is.

Fiesa is a health hazard...sm - LovemT

[ In Reply To ..]
not only for the patient (my QA post audit is done only by offshore too)after some of their ridiculous corrections, but also for those of us who are "corrected" by people in another country with less experience and less skills than a lot of us who have been doing this for a lifetime.

It's a health hazard for me because it makes my blood pressure go up, makes me horribly mad, and then it makes me depressed.... So, I quit looking at the post-audit scores... They're pointless and stupid, and they are not worth my valuable time or effort. At this point in the game, I simply do not care about QA or scores.

I figure that they can't "make" me go into Fiesa and review all that stupid crap ON MY OWN TIME, so I'm just not going to do it. If I'm lucky, maybe they'll lay me off. If I'm not lucky, then I'll just bide my time for the next 6 to 7 months and then I'm out of here for good. And THAT is the only positive thing I can say about my job at the moment. :)

I know quite a lot about India. You know, only the highest - castes learn English as youngsters. sm

[ In Reply To ..]
Every person in India grows up speaking their local dialect of Hindi except South India, who don't speak Hindi at all, but they do speak their own local languages such as Tamil (and many others). But only the high caste learns to speak English as small children and the percentage of the population that is Brahman is minute, a fraction of India. The rest of the castes may not even learn English until middle school age or high school or even finally into adulthood. So if we are talking about India, there is is a HUGE chance that someone who learned to speak English as a 15-year-old is correcting your reports, Americans. I'm not even involved in this and I'm insulted. My dear Indian friend (who is the highest caste and American Ivy League educated), would be disgusted. He is from one of the best, most educated states of South India and he would tell you that when he visits, he won't encounter anyone speaking great English unless he visits his expat European friends there. Almost no one in India speaks better English than an American.

My post said nothing about India's English speaking skills, so... - LoveMT

[ In Reply To ..]
Allow me to repeat myself. I am insulted by the fact that there are people from India auditing my work who obviously have less skill and are less experienced than I am. It's very obvious that they lack grammar skills when I transcribe a report and correct incorrect grammar used by the dictating physician (which we are allowed to do on my account) and the post-audit report has been changed back to the INCORRECT grammar. To add insult to injury, AFTER they change the report with MY initials on it to incorrect grammar, they then deduct points for every instance and I am the one essentially paying for their lack of experience and skill.

There's a huge difference between your description of your friend and his level of education and my experience with the offshore QA staff audting my work. It has nothing to do with speaking the language fluently.

So if you really want to talk about being insulted, just think about how insulted I am and how apalled I am with my finished document and how it reflects my experience and expertise AFTER offshore QA has "corrected" it.

Good one FIESA - peaceout

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I guess we are all in the same boat!

Wait, Nuance has foreigners doing QC? What country? - I cannot believe this. nm

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xx

Foreigners doing QC - burnedoutco

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Believe it! I know India but not sure what other countries. Definitely India though.

Get ready for the Philippines - they're next - Lisa

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You ain't seen nothing yet...

And then China - the piÃ¨ce de rÃ©sistance! - MTBankAccount

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.

Good one FIESA - peaceout

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I have been doing this job for over 17 years now, have never in my life had such bad audits as in the past two weeks, I cannot even sleep at night. They keep switching my accounts due to no work and then audit me every single night. My TL has been on vacation so I cannot even dispute them. I do not understand what this company wants from us...

A good part - mt42long

[ In Reply To ..]
of the reason I am leaving. I've been transcribing for 38 years, always had 100% audit scores where I have worked before. The rules change so much here it is pitiful. I was told if you miss an a/an you would not be deducted. Also told that punctuation can be noted but not deducted from score - both of these have happened to me. We don't get paid for looking at FIESA, and all it does is raise my BP, so I'm moving on where my skills are appreciated with twice the money I make here! My BP will be thanking me.

not only that, - but

[ In Reply To ..]
while making us look bad, they make themselves look bad. If we all get bad scores (and OMG, like you I NEVER had scores like this in 30 years), the aggregate score is bad and the clients must think whaaaat? These people can't get the job done! hehehehe

It's pure insanity on Nuance's part. Are they - trying to lose all of their Accts?

[ In Reply To ..]
The client gets a report on the QA scores. They are giving bonuses to create errors that have never in the history of the business been counted as errors. It's suicide by QA.

They want your SOUL baby...they want your SOUL. - All of it. no message

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no message

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