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teamwork portal - fedup

Posted: Mar 08, 2012

Can someone tell me where you can find the instructions to teamwork portal? I have been using the old timecard program and they took that off, so I don't know how to place a ticket number on the new program for NJA and can't find any instructions or help to tell you where and how and what times you put in, etc., etc. Be nice if they had "help" instructions on there. TIA.

you dont get NJA ticket from teamwork - sm

[ In Reply To ..]
go to qcare.medquist.com and use the same user name and password that you use to check your e-mail from MQ.

Then, go to create new service request and fill out completely, and dont forget the bottom 3 drop down boxes, then save.

Teamwork after have ticket # see message - SNT

[ In Reply To ..]
My CCM requires us to put the ticket number in teamwork. If this is what you are looking for here is what you need to do.
1. Log in.
2. Click on time card.
3. click on the time highlighted in blue that pertains your NJA ticket.
4. Under project tasks select work availability.
5. In employee notes type in the ticket number and the state you work in.
6. Select alert manager, yes.
This is what we need to do in order for our CCM to put in the 15 min of time paid.

SNT ticket # - fedup

[ In Reply To ..]
Thanks so much for the info, worked great.

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