companies and verbatim -- venting - nn

I started with a company recently, (within the last 2 weeks),  that was all straight typing (yea!), but verbatim and I do mean verbatim.  Most of the reports had the headers built in, and I did them in the order dictated.  However, there were certain things in the operative reports, where they wanted things put in a certain place.  I got that part, after receiving emails from the QA team and put the headers, where I believed they wanted them to be.  The headers that were not used, I took out (again, this is what the majority of companies want); however, apparently not this company, because once the report goes to QA, there are things that we as MTs do not get in the report and they are added by QA.   None of the emails were snippy, I was told that I was doing a great job, and I took these suggesetions to heart, even saving the emails to "have a point of reference."   The work on this account was very sporadic and I sent an email to the MTSO, explaining that I would like to have a secondary account added if possible.   She replied back stating that they normally do not do this while a person is on QA review, that she was out of town, but would see what she could do when she got back.  On Wedneday, I had the second account added, but nothing came through on my first account (the reason being that "QA was swamped," and they figured with putting me on the second account, there would be less editing.  I worked on this account for a day and a half, getting an email from the QA manager regarding a doctor that she was able to find (I had left a blank because it was in a large metropolitan area and this was a VA facility account).  I did a report on Thursday, after spending 20 minutes trying to find a doctor (he may have been a resident), sending a email to the QA manager and asking for the website where I might be able to find a doctor's name.  She finally sent me the website, I could not find the doctor, and had to leave a blank. 

The verbatim part comes in with the fact that if the sentence does not make "grammatical sense," we could correct it, but, they wanted all the "ands etc.," put in.  I typed a report where the doctor had stated "creatinine is, BUN is," and NORMALLY I would not put "is" in.  I did in this case, then get corrected that I shouldn't have.   This company as well, does everything via email.  The company doesn't even have a phone number listed on their website.  I guess to me, "verbatim" is a double-edged sword.  You have doctors, who "stumble," and if you put the stumbling in, then you are made to look like an idiot.  I was even corrected on commas and semicolons, etc.  I have been an MT for 32 years, worn the QA hat, and never once dinged or been nit-picky over punctuation.  As a QA, I looked for "blatant errors," and felt that as long as patient care was not affected, then, so be it.   There were also cases apparently with this particular company that "I didn't hear the little stuff."  Again, it did not affect patient care in general.   I felt too, that this company could have provided the resources to be able to research doctor names, etc.  with this being a "speciality account."  I know how to reseach, I can phonetically spell and generally, can find what I am looking for in a short period of time. 

Bottom line was, the fact that on Friday evening (of course after close of business), I get a "termination" email.  I am finding that more and more of these companies think that you should know everything in less than a day and be "up to speed," in about 2 days.    All of this for 5-7 (and if you're lucky now, 8 cpl). 

If I weren't in my late 50s, having to learn Spanish - FLUENTLY to get an outside job, I would.  I am suffering from arthritis, was born with a slight disability, and have even had an evaluation by a neurologist because of my disability, and the fact that wtih most of these companies and VR, you have to use keyboard commands, which I am unable to do, along with the ridiculous line requirements per hour.  I tried to explain to this doctor that most companies want you to use a keyboard and not a mouse for VR, and I really believe, he did not grasp the concept of what is TRULY going on in the MT world.

Sorry, but off the box for now.