A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Does this put me in a bad position? - or ignore it

Posted: Jan 06, 2011

I just wrote a very long post, but decided to minimalize it because I feel very on edge with my company and I'm doing the absolute best I can.

If you know the hospital that hired your company is not happy with the work that is being produced, and you are able to see glaring errors in other people's work, would you say something to management or keep it to yourself?

This is MY job too, and if the errors continue I am afraid the hospital will go elsewhere, meaning my job is gone as well. This is not about being better than anyone or trying to point out others mistakes, because I certainly make them myself... but these are GLARING errors. It's really difficult to sit back and see it happen knowing that the providers must see (at least the ones that actually read their work...)...

any suggestions or advice? by the way, I have brought up a few of them... without much feedback just a "QA will take a look"...

I don't want to step on anyone's toes and I feel like I'm between a rock and a hard place. Should I just forget about it and continue to make sure my work is top notch?

I've been through the same, and kept quiet. If the - client is unhappy, you KNOW they will - sm

[ In Reply To ..]
be calling your company to complain about it. Meanwhile, if you do tell your company what you know, then all of a sudden the focus may shift from WHAT you know, to HOW you came to know it.

I have been in that position too. - sm

[ In Reply To ..]
After losing a couple of really good accounts and good money for what I think is the same reason, you betcha I am going to say something. If I see things like 25 mg q day, or simple BOS mistakes, no, because I do not think the client cares. However, when I see BPH typed out as benign prosthetic hypertrophy - or Dix-Hallpike typed as Dick's Hallpike - I can not let that go. You are right, this is my job too. I make good money and it is very important to me to keep the client happy.

How you come by these is when you have to pull in text from a previous report to the current report that you are transcribing. I look it over good because then those errors are my responsibility. If I have to keep correcting the same ones over and over, I say something because I know many more errors are going to the client that I do not change. Likewise, if I were making the same mistakes over and over, I would want someone on the team to bring it to my attention.

Thanks guys - appreciate feedback

[ In Reply To ..]
I find these reports because I was marked off for things like capitalizing Mini-Mental status examination and so I would look over prior reports (I told my mananger this) to make sure I was doing things correctly. This was in truth, but the truth of the matter was I saw so many REAL errors that I just got so discouraged... and I HAVE brought some of them to their attention, but I feel like if I continue to do it, like the first poster said, attention will be turned back on me...

But I also feel the same as you said that this really is a team effort, and if I was doing something that really was WRONG I should and would want to be told. The main goal is to satisfy the client, and it actually really sucks that you are now relying on people that you don't know, and I CERTAINLY don't mean to bash on other transcriptionists, but it's obvious to me that they don't know what they are doing!! It's just a really crappy place to be in, and I guess I'm more venting cause I really don't know if I can go through with MORE emails to my bosses, I feel like I am such a nuisance cause I feel like I'm constantly emailing them trying to get things correct.

Thanks for listening.

I Gave Up - Old, Tired MT

[ In Reply To ..]
I gave up on that. It doesn't change anything. If it makes you feel better, mention it, but don't expect the situation to change in terms of work quality and them keeping people who shouldn't be doing this work.

you are right - now Im exhausted

[ In Reply To ..]
after spending much of my day (rare work) looking at the ugly errors I have seen (and you have to understand I am doing this because I was being marked off on QA for commas and Capitalization errors - which turns out *I* was the correct one)... I found errors done by my QA people... bad ones. And it's not so much errors as it is discrepancies. I was told to spell out tympanic membrane even if TM is dictated, but alas, here's a bunch of reports with TM still there... medications are supposed to be in list form, oh not on that report... 1,000 MG does not need a comma..."Lab" is considered an abbreviation, so spell laboratory... etc. etc. etc. the list would go on forever in the discrepancies I find. I just want to all do the same thing to make our reports look nice. Maybe that makes me extremely anal, but I was taught one thing by someone, she is gone, and now I'm getting marked off for the exact way I was trained because someone new is in town...

this is driving me absolutely NUTS!

You are right though, I just need to take a deep breath because it won't change. I already said I pointed some things out already, and obviously nothing is different.

The facility HAS told them they aren't happy, why aren't they doing anything about it?? very sad cause I love my account.

thanks for letting me vent. I haven't posted anything on here for a very long time because I was afraid they would somehow trace you...

Here's what I do - MT

[ In Reply To ..]
If I see something, I either email or IM my manager a not that says please check order # blah blah or look at patient blah blah date blah blah. I give no commentary. The manager has then been informed and made aware of the issue. Sometimes I hear back from her, sometimes I don't but I can live with myself for not seeing gross negligence and saying nothing.

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