Presumably, you have a detailed job description - to start with. Posted: Apr 26th, 2016 - 6:48 pm In Reply to: How do you handle a defensive MT? - MT-SV
The MT is telling you what her job is. This is not appropriate; the COMPANY, by way of a formal JOB DESCRIPTION, defines the job.
THE EMPLOYEE DOES NOT DEFINE THE JOB. PERIOD. END OF SONG.
Supervisory operations begin with formal job descriptions, against which ultimately the employee's performance is judged. When the employee fails to perform ACCORDING TO THE REQUIREMENTS SET FORTH IN THE JOB DESCRIPTION, this failure is:
a. Documented.
b. Addressed with respect to the corrective actions taken.
c. Documented again as to the outcome.
Without a proper job description, expressed in language that is sufficiently specific that it can be used as the yardstick for performance measurement, everything else is much, much more difficult.
The job description should, for instance, include this term:
"x. It is expected that the medical transcriptionist will identify errors and/or contradictions in the dictation, properly stating the nature of such errors and/or contradictions, including the time at which they occur in the dictation, and will put the document on hold for administrative review. REPORTS CONTAINING SUCH ERRORS AND/OR CONTRADICTIONS ARE NEVER TO BE SUBMITTED TO THE CLIENT WITHOUT QUALITY REVIEW. Failure to comply with this job specification may result in disciplinary action up to, and including, immediate dismissal."
If you have such a job description, including a term such as the one shown above, the MT is left without any leg to stand on.
YOU CANNOT ALLOW EMPLOYEES TO DEFINE THEIR JOBS. THIS IS AN ADMINISTRATIVE TASK!
Incidentally, I would have given this employee one (1) - repeat ONE - WARNING about this sort of behavior and then she WOULD BE TERMINATED. I'm having difficulty understanding what your reluctance might be in this regard. This is an employee who either needs to square up her performance or work somewhere else.
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- How do you handle a defensive MT? - MT-SV (Views: 1124, 2016-04-25, 3:32 pm)
- not a supervisor here - StillAnMT (Views: 903, 2016-04-25, 4:00 pm)
- Agree - with StillAnMT (Views: 742, 2016-04-25, 4:09 pm)
- problem MT - no patience for it (Views: 816, 2016-04-25, 4:38 pm)
- I agree with - no patience (Views: 1136, 2016-04-25, 6:13 pm)
- Presumably, you have a detailed job description - to start with.
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