Have to wonder who trains and coaches them. They are evil and make you feel like you have killed someone, yet the dictator and quality are absolutely horrible. So afraid of losing a crummy account that I am sure every other service has already had trouble with and nobody wants it. Everyone plays the phony game and blame game.
The lawyers at the hospitals always wanted a correction to be posted that "report was changed due to a typographical error." Always blamed the MT. Nothing has changed.