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Infinity Foot Pedal stops working while transcribing - CTMT

Posted: Oct 16, 2012

Anyone have a problem with Infinity USB foot pedal? I called the company I bought it from and they sent me a new one. Still having same problem. I have Windows 7, using DocQScribe, but it also happened in Express Scribe on a different computer, so I do not think its a PC issue. I have googled and cannot really find anything. I also hear a "ding" and it stops working, then I pull the USB out of the port and back put in back in and it works for a little while. The company I bought it from said Windows 7 and the foot pedal are compatible.

I did the Windows Troubleshooting option - and it fixed mine

[ In Reply To ..]
Had something to do with the Drivers not being detected properly or something. I have Windows 7. You go to Devices and Printers and if your footpedal is plugged in, it will show up there. Then right click and follow the prompts for troubleshooting.

Have you tried another USB port? - Nancy

[ In Reply To ..]
Sometimes USB ports do not get enough power from the computer, especially ports on the front of the computer. Have you tried another USB port? Also, if you are using a USB hub, try plugging it into the computer directly. The power fluctuates depending on what else the computer is doing.

Troubleshooter fixed mine, too! - Charlotte

[ In Reply To ..]
Thank you to whoever you are who suggested using the Troubleshooter. I just tried it and it fixed mine, too; however, it would not work with the other two pedals I have. I believe those have been permanently damaged just like my headphones.

Here is a thought - I never, ever use "Safely Remove Hardware." Ever! I'm thinking now that that could be the problem. Now that I have it working again (and I pray it continues to work and I have not caused permanent damage), I will always make sure I use Safely Remove Hardware.

I will update the outcome just in case anyone else is having this problem.

And now that I have spent nearly my entire shift messing with this foot pedal...looks like it's going to be a long night for me of working :(

Never mind...back to crap! - Charlotte

[ In Reply To ..]
Well, that didn't last long... I still have no idea what is wrong or how to fix it. Looks like I'm ordering a new pedal tomorrow.

Mine foot pedal does the same - Diana

[ In Reply To ..]
My foot pedal is doing exactly the same. I have two foot pedals and two different computers and they both do it, so I am not sure ordering a new foot pedal will fix the problem. It must be a Windows 7 thing. I did the troubleshooter and it says it could not find anything wrong. This just started happening a lot. In the beginning when I got my new computer, it hardly ever happened.

Having the exact same issue - Jbomb

[ In Reply To ..]
I'm having the exact same issue and it is definitely a windows 7 driver issue. I've tried multiple pedals and the issue remains. However, if I move the same pedal to an XP machine I have no problems. Did anyone here find a solution?

Same thing happening to me - KC

[ In Reply To ..]
I'm having the same issues and it's completely driver related. If you uninstall and reinstall the driver it does help it not stop working so many times, but this is almost doubling my work time and we all know time is money! Anyone found any fixes yet?

Having the same issue - Erica

[ In Reply To ..]
I'm having the same issue! I tried going through the trouble shooter and into device manager to make sure the computer was not robbing power from USB hubs and my pedal still repeatedly cuts out. If I unplug it and plug it back in again it will work for a few minutes and then stop responding again. Did anyone find a solution to this that stuck??

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