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HI,
I need help and how. I work on production and cannot afford to be down at all.
I have a HP Pavilion Desktop, XP software, and a West. Digital external drive--My Book Essential 2.0 which is barely 6 mons. old.
About 2 wks. ago, the power tray in the computer failed and was replaced. He fixed that, returned it, and the computer worked just fine.
It failed again 1 wk. to 2 wks. later. The tech said the wiring/cords inside were all twisted up. No one touches or has access to this machine but me. Nothing unusual occurred when I re-connected it, set it back in its usual place, and fired it up. And, in case you're wondering, I do trust this tech.
The external drive (L drive) powered up with its blue light, but it was not recognized at all by the computer; the L drive wasn't even listed in the "My Computer" folder. The WD specs give an order in which to install the drive (e.g., when to install the data cord, the power cord, etc.) which I've done times with no effect and now the drive won't even power up.
That L drive has my work templates on it and I'm sitting here sweating the rent and other bills and trying to not panic or lose control. Any clues as to what to do next besides fry this sucker in a microwave, shot it, and/or cap it with a baseball bat?