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New job and receiving attachments from them - sm

Posted: Aug 23, 2012

I'm preparing to start a new job and they emailed several attachments. On opening them, the data is there in the middle of a bunch of garbled letters and symbols. I was going to let it go and just delete the gargled stuff but this is ridiculous. We thought having Microsoft office would help but it didn't. I was hoping someone here would know what I need to do before I have to call them in the morning. I would really like to fix this on my own but I can't. I've tried updating adobe reader, no help, tried to change the file that the attachment came in such as doc, pdf, etc, no help. I admit I don't know a lot about computers in this respect. Hopefully someone here can help me through this. Thank you.

what kind of file - did it come as?

[ In Reply To ..]
x

doc file - nm

[ In Reply To ..]
.

Try saving it to your desktop - and opening

[ In Reply To ..]
After you save it right click and choose the program you want to open it with...worth a shot might help.

Some things to try - dmj

[ In Reply To ..]
Try installing Word Viewer or the Compatibility Pack. Information and links for both can be found here:
http://support.microsoft.com/kb/891090

Also, check to see if somebody else can email you a .doc file. Does the same thing happen? This will help isolate if this is a problem receiving from just one person or from all people who send you a .doc file.

As another suggested, save the file to your computer and try opening from there rather than opening through your email. You didn't mention what kind of email you are using: Yahoo, Hotmail, Outlook, etc. but that is a possible source for the problem.

Lastly, whatever font was used to create the document may have been a nonstandard one and it not exist on your computer. Your system is replacing items with symbols because it does not know how to interpret the font.

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