A community of 30,000 US Transcriptionist serving Medical Transcription Industry


C-phones vs. Internet platforms. - Chance


Posted: Jun 12, 2010

I think migrating from C-phones to Internet platforms was a mistake.

Over the years I have worked on both Lanier and Dictaphone C-phone accounts as well as about eight different Internet platforms.  I'll take a C-phone account any day.  C-phone accounts normally involve using a professional grade word processor like Word or Wordperfect rather than an amateurish proprietary thing that resembles a word processor but often lacks the features of a professional word processor.

Additionally, the voice quality and foot pedal responsiveness of a C-phone connection over a fiberoptic landline can't be beat.  Internet platforms are often clunky resource hogs as they are continually moving much, much more information across the Internet than the MT needs to do the job.

I suspect that one of the main reasons for the mass migration to Internet platforms was that some hospitals and clinics wanted to get away from paying for 1-800 lines into their dictation systems.  The answer to that did not necessarily mean leasing or paying somebody to develop, customize, install, operate, and maintain an Internet platform.  A better answer was simply to unload the cost of unlimited long distance onto the MT (and some did that).  I recently had an unlimited long distance plan for under $25 a month over a fiberoptic landline.  I can usually make that in an hour on a no-frills C-phone account.

What do you old timers think?


That's not the only drawback - to internet platforms

[ In Reply To ..]
More and more you hear about data breaches and a lot of medical data breaches. Then you hear about offshore sweat shops selling medical identity and data to the highest bidder. The internet has only made it easier for them to commit these crimes. But nobody, especially not the hospitals and doctors, seem to care.

Yep. - Chance

[ In Reply To ..]
Thanks for the reminder about security issues.

I doubt that any given Internet connection passing tons of private information is more secure than a private phone line into a dictation system over which only minimal demographic data is passed. Not to mention all the privacy issues involved in offshoring.


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