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C-phones - Demaris

Posted: Nov 20, 2012

I work for a hospital in California on my C-phone. Over the last week, ever since Comcast demanded that I add a second line because I was using over 5000 minutes of long distance, I have not been able to dial into the hospital. I can call the hospital number (long distance) but when I get the prompts asking for my ID and password, the system will not take my information from the C-phone. Yet, when I call the 800 number (for emergencies only), my C-phone worked just fine.

Any ideas? Comcast has been out here twice, replaced the modem, etc. and now they are saying that it is my equipment. New C-phones cost $400 and I hate to spend the $$$, if someone has had this problem before and has a fix for it.

Could the Cphone gotten un-programmed? - sm

[ In Reply To ..]
Have you tried reprogramming the keys or entering manually at the prompts on a regular phone?

C-Phone - Try someone else

[ In Reply To ..]
You could perhaps try another phone company. In Colorado it is Century Link (used to be Qwest). Some lines are not compatible with Comcast. I had to do that when I worked for someone; not on a C-phone, but another type of dictation system. Kind of a pain, but cheaper than a new C-Phone and they are so outdated, you can't rely on someone else using them.

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