A community of 30,000 US Transcriptionist serving Medical Transcription Industry

What is ENRICH elearning platform - WhyOWhy

Posted: Jan 10, 2014

I've been recently sold into Nuance slavery by my former company and have been told I need to log into ENRICH take their "modules" for "continuing education." What is this really for?

A load of crap! That's what! - CuriousMT

[ In Reply To ..]
Basically they've partnered with a school (MTEC maybe) and are offering little training modules on there. It's supposed to be this great site with all these tools to help us. Realistically, it's got some (I believe) continuing education credit stuff on there, and then your supervisor might assign you specific modules to do if you're struggling with something.

I've worked for companies who have a centralized training site and such, and that has to be the WORST one I've ever seen. Even their reference bits like for labs, it's incomplete and I have no clue where the values came from as several don't match guidelines from a few respected sources I got my info from.

Anyway, just lot in and do what they tell you to do and make sure you put it on your time card (if they're requiring it).

Thanks for the info - WhyOWhy

[ In Reply To ..]
It hasn't been stated that it is required, but I won't do it if I don't get paid for it.

Oh and it can be used for punishment too - sm

[ In Reply To ..]
If your work group is making too many "major errors" as trumped up by the swamis and FIESA, you may be required to endure some Enrich modules. Major waste of time, but compensated... well, sort of!

Absolutely agree with this!......sm - LoveMT

[ In Reply To ..]
Especially the lab values in some of the modules. I think it was "critical thinking" module or something that I was forced to do because I had too many critical lab value errors (according to offshore QA post audit)... Whatever... How would I know if the lab value that was transcribed and submitted and then "corrected" by someone else is even the "correct" value after it has gone through post-audit QA because I'm unable to even access my completed reports (on my particular platform) AND we also do not have the ability to relisten to the audio on our own (have to submit correction reversal and someone else listens to it and then tells you "yep, that was a mistake on your part. I clearly heard...."

Anyway, I digress... The particular modules that I was made to take were just DUMB in my opinion because THERE WAS NO AUDIO to go along with the answer choices to the questions. Suppose I chose question D which was transcribed correctly with the correct punctuation and grammar because that and the refrence values are what I'm looking for when answering the question, BUT I get it wrong. The "explanation" at the end said, "you must choose answer B because normal lab values for such and such are..." How the heck was I suppose to know that the lab values were supposed to be "normal" without a dictating doctor stating that they were normal!?!

I actually told my TSM that the module was completely useless to me because it contained no audio. We all know that patients come into hospitals with ABNORMAL lab values ALL OF THE TIME, and without actual dictation and a little history on the patient, there's really no way to know if the answer I choose is correct without knowing ahead of time that I am supposed to choose the one with the "normal" values. The stupid question didn't ask for the sentence that listed normal lab values in a grammatically correct and correctly punctuated way. It asked for only which one was transcribed correctly. THAT is a very broad question and could mean multiple "correct" ways, considering I would need to know if it meant all normal lab values and transcribed correctly or just grammatically correct and punctuated right.

It's impossible to learn anything without audio/live dictation in some of the modules. I'm sorry, but that is my opinion. We don't edit drafts without audio, so why are we being made to take training/learning modules without some kind of audio/dictation? It's too confusing for me, and I've been doing this a LONG time. I can't imagine a newbie having to take the dang thing and understanding some of it enough to choose a correct answer.

I actually had to take 1 of the modules THREE times before I passed it. Just ridiculous.

And then there are the modules that are just plain ridiculous... How's about spending 45 minutes "learning" how to use IM and email?... Now THAT was a bit frustrating for me... I mean, really?!? I truly felt like an idiot. For as long as I have been doing this, I would think that I should know how to use IM and email by now and if not, then I probably shouldn't be in this buisiness, lol

The 3 modules you had to take, did they - Blunder Betty

[ In Reply To ..]
pay you for all 3? I expect I will be a multimodular employee for them. Thanks.

Yes, I was paid to do them......sm - LoveMT

[ In Reply To ..]
And they really didn't take very long....well, except for the one I had to do 3 times before I got it right, lol.

Funny thing is, my accuracy score at that time was just fine, but I'd apparently made the same "critical" errors too many times, and they felt the need to make me suffer through some totally useless training modules on critical thinking...

Now my accuracy score is in the toilet for a variety of different "errors", most of them 0.25 points off for missing crap like a comma or a period or leaving a : that their crappy ASR put right behind a period in a report and constantly does it over and over and over again. And no one has made me take any more training modules, not even for punctuation, LOL!

I even took a few on my own, just out of curiosity BEFORE I was made to take the "punishment" ones, and I didn't find a single useful thing in them. I came away with not one iota of useful information or tips or ANYTHING that I didn't already know and wasn't already using in my day-to-day work.

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