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So they audit "1 to 2 percent" of our lines... - That is NOT enough
Posted: Feb 03, 2015
to get an accurate measurement of any one MT's work!!! This is true whether the MT ends up with 98% (failing and getting 8 cents or less per line) or 100% (getting top line rate.
If you produce 10,000 lines per PP, that's only 100 to 200 lines out of ALL 10,000 lines!!!
And WORST OF ALL, having a range of lines they audit (1 to 2%) gives them the leeway to manipulate things even more. For example, if they do 1% of your lines and your score is 100% at that point, you can bet your bottom dollar they will audit more in hopes of getting your score down. No skin off their butts if they do more and you still are at 100%, chances are good you WON'T be, and they would have had to pay you more anyway.....
BUT...if after that 1% you are under 99%, you know they most likely will not audit anymore.
For this to be fair (but that is really not their goal so who am I kidding)...but they would need to audit MUCH more of your work, at least HALF, to get a somewhat decent assessment. The way it is now, it's just like flipping a coin to see what your pay will be....same MT, same skills, different pay every week? Oh, but another catch, that is a 3-headed coin, with 2 heads in their favor. CANNOT WIN HERE!!
You're preaching to the choir - sm
[ In Reply To ..]If you want to make any kind of difference, contact your TSM, COM, and keep going from there.
That's not how audits work. - Sean
[ In Reply To ..]I don't think 1% to 2% is a rule they have to follow, only what is feasible. Which is what auditing is, anyway--an efficient way to ensure that standards are being met. If you are almost always on your game and only make the occasional mistake (which we ALL do), the odds of selecting the report it occurs in goes way down.
How audits work - mtanon
[ In Reply To ..]UNLESS of course, IMO, they either keep going until they find enough errors, OR, they state errors that were already corrected!! I have seen in reports changes I made return back to what they were after I edited down so far into the report. And yes, we can request reversals all we want, it still comes down to their word against ours, them having the last say of course, and how can we prove what only they can see? It stinks IMO.
Sean, what you say would be true IF - the audits really were
[ In Reply To ..]random....and I don't believe for ONE second that they are...
They audited 7% of my lines last week. It would - wannie
[ In Reply To ..]seem that they were trying to knock me off the grid (which they were not able to do).
Yea! Good for you! - CGB
[ In Reply To ..]!
audits and reversals - Harry
[ In Reply To ..]Be very proactive about your reversals. I had one that said I left off 3 copies, but when I mentioned to my leader, she checked and somehow they can tell what changes were made. She said it was there that I had included the 3 carbons. What happened to them in QC is anybody's guess.
It's not about being proactive about reversals. It's about Nuance - wannie
[ In Reply To ..]changing the "rule" to suit them. Nuance, on Enrich, said that 1% to 2% of lines would be audited each week. If I'm at 100% when the auditing gets to 2%, leave it alone. If it's below 99% when I'm at 0.5%, audit some more. Unfortunately, that doesn't appear to be the way it's done.
audit percentages - rock bottom
[ In Reply To ..]Most of the accounts get audited way more than 1% to 2% (notice the correct formatting).
The accounts would not settle for auditing 1% of their total lines per month.
Statistically speaking 1% is not even a sample let alone a representative sample. It would be fair to call it a spot check.
Since this lovely 1% to 2% of lines audited, I get 1-2 reports per week audited, which is more or less 1% of my lines. It is more like a lottery than an true accuracy check.
Bottom line is that N wanted to tie pay to quality but then couldn't get enough people who wanted to destroy another person's income and livelihood, so they had to decrease the audits per time period to reach their goal of putting everyone at minimum wage.
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