A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Seeing a trend? Work disappearing? - JustCurious

Posted: Aug 29, 2013

Anyone else notice a trend that you get assigned to a "new" account (new to you and to Nuance) and work slowly builds up to a good amount, then starts to get out of control and behind, then starts to dwindle, then eventually it's such a trickle that you're constantly out of work? This has now happened to me 3 times, and I'm beginning to wonder what's going on. I know that staffing increases, when things get behind secondaries get pulled onto an account, and that as speech starts to really recognize what's going on with the doctors, it takes us less time to get the work done. I'm curious how often managers notify secondaries to not work in an account? Couldn't we have a standard that says, "If an account is less than 16 hours away from being out of TAT, then secondaries are allowed, but if it's within the first 8 hours of being dictated, no secondaries? I just feel the system is really broken! And I'm on accounts that there is no offshoring, so I know that's not the issues.

When I worked for the "other" company - sm - Freebie

[ In Reply To ..]
they had 90 days after the beginning of a new contract to satisfy the customer, so they kept the account onshore. Then after the specified time period, they offshored all but the hardest dictators. That way they could say at the beginning all their work was being done in the States.

Oh my...are you really this oblivious? - Not being mean here

[ In Reply To ..]
but I experienced the same thing you have, only with MORE than 3 accounts. You may THINK your accounts are not off shored but they GO offshore once you have trained the speech recognition machine to recognize the words accurately. It takes about 30 to 45 days for a good set of MTs to train it and then WHOOOOOOSH!! Off it goes....

Nuance will not pay you the rate you're getting (poverty at it's highest) when they can get some overseas idiot to look at the report on the same account that YOU worked your butt off on, for 1/4 of the poverty rate they are paying you.

Seriously, it's fact. As much as you don't want to believe it. I didn't want to believe it either but the truth finally SMACKED me on the head and I left. Good luck...but don't believe all they tell you. Nuance talks about of both sides of their mouths.

oops....talks OUT both sides.... sorry. - no message

[ In Reply To ..]
nm

Know for a fact... - JustCurious

[ In Reply To ..]
I'm sure that some accounts get offshored, but I know for a fact that the account I'm currently working on has ZERO offshoring, not even QC/QA can be done offshore. I can't give too much information as to not possibly incriminate myself... but for this one at least, I'm sure.

Now, the others, that really makes sense.

So, you got out... where did you go?

It might be off-shore free for now... - small message

[ In Reply To ..]
but without giving away *my* identity and my friendship with certain people, if you haven't personally SEEN the contract with the client and it details specifically no off-shoring, it WILL be off shore.

They are using you and others like you that are trying to stick it out, hoping it will get better. It's not going to get better.

I got out of medical transcription altogether. It's not worth my health, my sanity, OR my bank account anymore. Good luck.

What I would tend to see is--sm - anon

[ In Reply To ..]
an account would get really backed up for whatever reason and then they would allow too many people into it and then when the reason is resolved, those people would stay and I would see that other accounts were getting backed up. The system has been broken for some time, unfortunately. There will always be ebbs and flows but nobody seems to know how to respond to them in a reasonable way, always over-compensating.

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