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See link inside. What an employer can/cannot - sm

Posted: Dec 04, 2014

when it comes to docking your pay, and docking our pay is now the law of the Nuance landscape, sending reports to QA, etc. I have seen nothing or heard anything good, including during the conference call.

Did you agree to this new and exciting plan~~~in writing? The link below, as long as the title may be, is from U. S. News and World Report.

Wonder if Nuance had their lawyers look at what they are doing?

my 2 cents - short message

[ In Reply To ..]
They won't call it docking .. they will call it not rewarding with incentives for good performance ...

It was clearly stated that if we don't meet the less than 10% QA and the QA score (? 90%), you will get 7 cents a line on my call.

So, my understanding at this point in time is that basically we all are paid 7 cents a line and we "earn" more by quality and production, shift diff.

I am sure several legal teams have been involved ... and the call leader(s) were schooled very carefully in how to word things to us.

Just my 2 cents.

Your employer cannot ask, require, or even allow you to work off the clock - FIESA is all of these.

[ In Reply To ..]
x

That point we could definitely pursue ! - keep us posted ..no mess

[ In Reply To ..]
xx

Off the clock - Agreed!

[ In Reply To ..]
I'm still an hourly employee for now, but this is something I should have done years ago and something you should all consider doing IMMEDIATELY:

Email your TSM (or Human Resources) and ask what code/reason you're to use in Webclock for Fiesa and checking or writing or responding to work emails, etc. -- everything that is not DIRECTLY production related -- since you can't be expected to do it on your own time because that's ILLEGAL.

Well, the way to fight lawyers is with more lawyers, - who can poke holes in their case.

[ In Reply To ..]

a few things in there nuance practices... - skm

[ In Reply To ..]
There are a few things in that article that Nuance does and apparently are not supposed to. The FIESA is a huge one, especially now with having to continuously verify and refute anything we can, as this will now impact our pay.

We were told in our call that they can only guarantee us minimum wage by our state. We were also told that we would not know what our QA and QC %'s into the matter until we are approving that time card.

Also, as far as the OT pay on the article...on the team I am on when they send out overtime requests they specifically state that if you are in MUP then you are not allowed to participate in OT work. IDK I just know that I do not see anything good at all coming out of this. Every time management gets excited about changing our pay, my pay drops.

If you check your lines on the MLS website, - wannie

[ In Reply To ..]
it shows you percentage sent to QC/QA.

I'm the OP to this thread. What I want to make - sm

[ In Reply To ..]
clear is that I understand we are at "at will" employment with this scumbag of a company. That means, as employer, they can cut our pay, lay us off, even terminate us without notice, or we can terminate our relationship with them. However, (forgive me if I did not use a semicolon joining the 2 sentences), it appears to be illegal for a company to lower your pay, dock your pay, for mistakes. As the article states, it is a cost of their doing business. I don't know one MT who ever wants to leave a blank, ever. I was trained never to guess, leave a blank. That is good not only for patient safety but the company as well, so their assess don't get sued. In actuality, Nuance's new and exciting compensation plan is more than penal. They want less and less reports sent to QA or otherwise we get lower pay, but it appears that patient safety is really not their main concern. It is the bottom line, theirs, but in actuality it is your bottom line that is now in the red. Let's reason here. You send QA a report with a blank. The doc has dictated a drug that cannot be deciphered because of his/her mispronunciation or located even with a thorough search, and patient history does not give enough info for you to make a decision (happens every day). You, the MT, will have your QA score lowered for the blank you send. It counts against us. We don't get rewarded because we flagged the report. We get penalized. When an MT is transcribing across a number of accounts, many different account specs, what I just described can happen to the point that within one given shift, you could see your 10% of reports sent to QA rack up quite remarkably.

I don't know about you, but I would rather err on the side of real patient safety and not Nuance's convoluted way of holding a hammer over our heads. Nuance has no concern about patient safety. If they did, we, the MTs, would be held in better esteem, paid for our knowledge and expertise, and rewarded for flagging a report that could jeopardize patient safety.

Nuance talks out of both sides of their mouth.

amen sister, im e-mailing HR and higher ups - confused

[ In Reply To ..]
with these concerns. What you said is so true. Also, the fact that some accounts allow 1 blank, some allow 3, etc. It is not fair to anyone. I will put that link in there as well.

But if they're doing something illegal (which they - likely are), we can still sue them.

[ In Reply To ..]
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