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QC Reports - Gone in 2 weeks


Posted: May 13, 2015

Numerous times over the last month, I have noticed reports that I did NOT pend to QC for any issues are being reviewed and going towards my 10%.  I have had at least half a dozen already.  There were no blanks or issues with them whatsoever.  I keep track of all my reports and which ones I send to QC and to the client.  Then they wonder why people hate this fricken place and are dropping like flies!  This company is dirty and wicked all the way.  I would fight it, but it is not worth my time as I am gone in 2 weeks.  I am counting down the days.   

Reviewed by QC or QA? If they were QA audit sm - ?

[ In Reply To ..]
then that is what is audited for your grid pay purposes. Jobs that you DID NOT pend for issues are the ones that QA audits to determine your pay.

If the audit is a QC1 or QC2 audit, and you are sure you did not pend them for any reason and they are not auto pend work types or dictators or anything, then there is an issue.

They were - QC1

[ In Reply To ..]
They were all QC1 audits that I know I did not pend. I go into Fiesa and look at the QA first. Then I uncheck the QA box and check QC1. I keep a detailed list of the reports I do every day and make notes of the ones with any issues and/or blanks that I have to pend to Nuance or the client. It has come in handy a few times as there were reports audited that were not mine.

If it were me and I was 100% sure I didn't pend them sm - ?

[ In Reply To ..]
or that they weren't auto pend for whatever reason (100% dictator, etc) then I would find out the reason they ended up in QC when you did not put them there. It shouldn't have affected your pay, but if it did that would be another whole can of worms where I would be reversing ANY deduction no matter how small. If they are going to put these things in place to affect pay, then I am going to use all the resources available to get the pay I earned.

If you did not initiate the QC submittal it will - not count. It may be either an

[ In Reply To ..]
addendum needed to be added, a stat was called in for a report that is pending in the customer queue, etc. If a QC touches the report, they are obligated to 100% review the report because any audit will be against their ID. It doesn't mean it counts against your QA percentage in that case.

check every post audit affecting pay - my first one...

[ In Reply To ..]
I requested a reversal as I could not imagine I made the error they found... turns out, the facility made the error when they filled in a blank I had sent to the client... yes, your pay can be affected by an error someone else put in the report :/

This is a perfect example on how this pay plan cannot - be legal. There are too many variables.

[ In Reply To ..]
Yep, I certainly smell lawsuits


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