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QC/QA - What the "Reviewer Display Name" tells you? - CuriousMT

Posted: Oct 21, 2013

I've been curious for some time what the "Reviewer Display Name" listed in FIESA really tell us about who is reviewing our work. For instance, I've heard if you have US in the name, so like "Jane Doe NTS-US" as the Reviewer Display Name, that would mean that the reviewer was in fact in the US and worked for Nuance. I think there are probably ones that are reviewed by offshore, but I'm not sure how they appear.

But what about other things in their names. So, what if it was "Jane Doe Focus." Is this a company that our QC/QA work is being outsourced to, or maybe "Focus" was a company that Nuance bought/absorbed?

Any QA/QC out there want to shed light on this?

I also hate how inconsistent everything is in FIESA. How one QC will put the "Speaker Name" and others won't, so then you have no clue who the report was for.

Focus Infomatics - one of the first co's that Nuance gobbled up - India based sm

[ In Reply To ..]
this was one of if not the first major offshore companies they bought -- Focus had a TERRIBLE reputation, not so sure it has imrpoved

Focus - Offshore or Onshore? - CuriousMT

[ In Reply To ..]
I just did a quick search and found that Focus seemed to be one of Nuance's first purchases and was their main transcription department... Is that correct?

But from what I can tell, they were not an offshore company but US based.

I found this old PDF talking about Nuance/Focus and love how they call offshoring or outsourcing "Follow-the-Sun." You know, cause US transcriptionists only work when the sun's out. We're all apparently afraid of the dark!

they do like a lot of companies, have an "office" in the US with a handful - of employes, but all work in INdia

[ In Reply To ..]
nm

So, all Focus employees are in India? - CuriousMT

[ In Reply To ..]
I had also posted about QA/QC names in a thread right above this one and am now wondering if the QC's that have "Focus" in their name are off shore. The name used is very "American" (like John Smith, for instance). I've worked with call centers that allow the Indian employees to choose an American-sounding name, but as far as I know, the Indian's working for Nuance use their birth names (at least, when I've seen them listed elsewhere).

So, again, do you think if a QC has Focus in their name they are offshore?

Focus - Chavera

[ In Reply To ..]
When I started here 6 years ago, I was working for Focus Infomatics. I don't think it was any more an offshore company than all the other companies that have been bought out since. I don't know this for sure, though.

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