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I am taking the Nuance test and can't make the audio any louder. I have followed the directions within the test to save work, press Take a Break key, enter the test again, and also turned computer off, etc. blah blah; Bottom line - audio starts out loudly but degenerates in volume and clarity. Did anyone else have this problem and how did you fix it? Thanks for any help you can provide. I will fail this if I can't hear it.