A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Fiesa Offshore only - frustrated

Posted: Mar 04, 2015

I have noticed in all the Fiesa reports/scores that NOT ONE is from an onshore QA. Every report has been checked by offshore QAs. Has anyone had an English first language QA? Just seems frustrating to have a ESL check an ESL report by a doctor from yet another language transcribed by an American transcriptionist. I have also noticed that if you get 100% one week, guaranteed the next week you get bottom scores the next. Balances out to the .08 per line between the weeks.

When I look I see American SOUNDING names - but can I really be sure?

[ In Reply To ..]
It's probably like when the Indian peeps who answers my cable customer service and calls themselves "William" with a thick Indian accent, like I really believe they are American just because he has that name. When my daughter calls customer service and this happens she hands the phone to me as she knows I am a little better at understanding their accents! LOL.

I actually called someone out on that bull roar one time - on the phone. SM

[ In Reply To ..]
American name, fairly decent use of English language, but you can tell. Especially MTs who hear this all the time.

I got fed up with being sent in circles and demanded to speak with an American who spoke English properly. The twit stated she was an American, and I promptly said "you definitely the H are NOT!!" She responds "what makes you state that?"

Please. As if...

I curse them out every single time if I can't understand them, or can't get them to understand me and resolve the problem. At least it makes me feel better about the situation.

Then I send in a scathing response to the customer satisfaction surveys Every. Single. Time.

I despise those people and even more so the people who make the decision to hire the cheap labor. You get what you pay for and no wonder American customers are so unhappy with service these days.

I always act like I do not understand anything they are saying and ask for English speaking rep - sm

[ In Reply To ..]
They have to comply with your request, especially if it is a bill collector. They want their money

It's been since December the last time I had a US QA - nm

[ In Reply To ..]
x

It is rupee versus dollar, all the way. I wish if this company were going to suck the life - out of me, they would take some fat too!

[ In Reply To ..]
I wish this were original, it is a slight modification of a FB meme I saw today when I was supposed to be giving myself a manicure...uh, I mean working.

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