A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Does Transcend offshore their work? - kitten

Posted: Jun 04, 2010

I was told by local hospital that they switched from MedQuist to Transcend and that they believed Transcend did not offshore. The woman in charge of Medical Records Dept. said they wanted to keep dictation done in the US by US transcriptionists. I told her I would find out for sure and call her back with what I know. I searched archives and found some posts stating Transcend offshores at night and on weekends. Can anyone working with Transcend let me know for sure whether or not they definitely do offshore? Thanks.

Do they EVER!! - Smackeroo

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They are well known for offshoring and from what I hear (from a mgmt type person), they want to send even more.

Great! This is the way to expose those who offshore! - Thank you!

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The best way to stop offshoring is to make sure the clients in the United States are aware that their work is being sent offshore. Most do not want that.

I am glad that you know somebody at the hospital! Thanks!

Does Transcend Offshore - YES - MT mom

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Yes, they definitely offshore on nights and weekends. My team lead confirmed this about two months ago. Also, this is the same company that wants us to do UNPAID HIPAA training. Talk about pinching pennies so the company can have their big building in Atlanta!

Yeah - mandatory HIPAA training, unpaid because self-paced. Keeps getting better. nm - 2Bad

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nm

Why should you be paid for HIPAA training? It's - something you should know and

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bring to your job. You're lucky they actually offer it. Many other companies now will just fire you for HIPAA violations. At least this way you are able to see and learn how the new laws affect YOU.

paid HIPAA training - Manzanita

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Why would an employee not be paid for their time spent on mandatory HIPAA training? Team conference calls are paid for by Transcend, as they should be. You surely wouldn't want to see that change. Just because other companies are even worse does not make this Transcend policy a good one, IMO.

update - not mandatory nm - Manzanita

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x

A definite yes!! - ex-transcend MT

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They certainly do, and during the night shift our work was slowly been dwindling down, especially over the last month or so, which told me and others that our work was being sent offshore.

A definite yes - pollyanna

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It's pretty sad that if you have a lot of experience you're no longer needed. Time to find a new career it looks like.

Please get facts straight.. sm - ***

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if you are going to 'report' this to a hospital or whatever.

Transcend does indeed offshore; that has never been a secret. However, please note that if an account specifies that the work is done by domestic MTs, that is written into the contract and Transcend does indeed keep domestic MTs on those accounts. There are multiple accounts like that at the company, so to ask if they offshore and someone answer YES is not the entire story.

True, the offshoring is no secret. - however

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as pointed out by the above poster, whether an account is offshored or not is ENTIRELY UP TO THE CLIENT. If a hospital requires that its work be kept in the US, then it is kept in the US. End of discussion. Some clients, however, are not as particular as others....

I doubt that they mention to ANY account unless specifically...sm - The REAL facts....

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asked by the account. How many accounts do you think actually check whether or not their work is going to be done here in the States? Their (the accounts, that is) MAIN bottom line is "How much is it going to cost to get our work done?" I do agree that there are *some* who are aware or need to be aware of US-only transcription, but not as many as you would like us MTs who read this board voraciously believe! When the MTSOs get to the point that they are honest and upfront about whether they offshore or not, this industry will being stepping forward. However, it is my contention that they have the attitude "the less they know, the better for everybody." This, in 2010, is ludicrous! It's not as if we have our heads in the sand anymore so just 'fess up and let US make the decision to work for you or not - and go by others' recommendations or complaints from this board, as well as any other source we can find. End of rant................

I don't buy it for a minute either. - sm

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I know for a fact that the account I am on has specifically requested NO offshoring due to the quality of the work. However, I have also noticed that there have been times when we would have a TON of work at 8 or 9 at night and then when we get on in the morning, there is nothing, nada, zilch. How else could this be explained when there are only 3 full-time MTs that handle the workload overnight? Does the client (account) know the ID numbers of every single MT on the account? I highly doubt that. How would they know what work is being done where other than the quality. Yet, lately I have noticed our dictators spelling out simple words and emphasizing certain ways they like their dictation done. We, who have been on this account for years, already know this. They've never spelled out simple words or repeatedly given direction on things before. So obviously the work is going somewhere to someone not totally familiar with the account. Betcha bottom dollar the client doesn't know this.

you all might want to private email this conversation. - anon

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..

Signed, - Management

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nm

1st thing MDIers were told was how much more was going offshore sm - 2Bad

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During our orientation, a conference call with the employee advocate, one of the first things she stated was what percentage of work Transcend offshores and the plan to take it higher (from about 25% to 40% if memory serves). The advocate said it so matter-of-fact, as if what she was saying had no impact on our job stability and futures (and she's an MT who was acquired from another buyout - a company I had previoiusly worked for). We MTs (oh, MLSs) were speechless - those phone lines were dead silent. I, in fact, was horrified. It was another bucket of cold water in the face on the heels of being told we would take a cut in line rate. So far I have managed to lay low and dodge the Transcend bullets flying around - VR, low/no work, threats about production and status...but my eyes are always open to better opportunities.

Transcend offshoring - shipaddict

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The account I am on at Transcend is STRICTLY US-based. It is part of the contract between that particular hospital system and Transcend. So while they DO offshore, they don't do it on every account.

Are you speaking of a group of northeastern hospitals that happens to be the location of an NBC drama this past season?? That account is NOT sent offshore.

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