A community of 30,000 US Transcriptionist serving Medical Transcription Industry

OFFSHORE QUESTION - ALICE

Posted: Dec 13, 2009

I work for a company that swears that they do not offshore, and never will. I actually trusted them on this. I guess I'm a true fool.

Anyway, I just found out that the account that I work on is shared by more than just the one MTSO, and at least one of those DOES offshore to India. Therefore, it doesn't really matter what my MTSO is doing, I am working on an account that is shared with India.

How did I discover this? Because I work on EditScript, and there was a case of an "utterance" where another MT was apparently receiving the same report that I was receiving, next in the queue, but the system alerted me that someone else got it (it was all automatic). Her name and the name of her company were included in the "utterance" message. I researched her company and found that it is one that is heavily into India.

This could explain how it is that I never seem to get any of the easier jobs on the queue, but those disappear more quickly, leaving me the more difficult ones (I do not have the option of setting up my own queue, or choosing jobs). Of course, this affects my production rate. There are simply some dictators and worktypes that I can process more quickly. It doesn't seem fair to me, especially when the benefits of this employee position are only given if a certain production quota is reached. I'm sure this is a scenario that many of you have experienced as well.

I really believe that my bosses know full well what is going on here.

I just don't know what to think or do anymore.

Quality or Profits - Oswald

[ In Reply To ..]
well i think companies do this is to enhance their profit margins but in doing so they compromise on quality.according to the findings of KLA the top MTSO companies rated by it are the ones ,which offer only onshore services.

So the choice is clear either you offer onshore services,thus ensuring better quality or you enhance your profit margins and compromise on quality.

Offshore = more profits for MTSOs - old mter

[ In Reply To ..]
We are just cogs in their machines. We get the crap work that no one else has the experience to do and the easier jobs go overshore. Most companies DON'T CARE ABOUT US!!! One non transcriptionist told us in a meeting once that "trained dogs could replace us". I am afraid that is what most of them think...... Besides making swit these days I think all of our self-esteems are taking a beating too. Need a new occupation folks....

.... which is something this country needs to CHANGE! - They should be taxed/fined, make less, NOT more.

[ In Reply To ..]
I'm so tired of America selling itself cheap for short-term gains.

Cheap labor equals poor quality - mte

[ In Reply To ..]
I don't see any upside to offshoring. It is cheap but the quality is bad. So how is there any gain when you aren't getting a quality product now matter how cheap it is? Business principles apply here. You can't have fast, cheap and good all at once. You can have two of the three at any given time but not all three. It just doesn't happen.

Makes real sense, doesnt it? Take China - - s/msg

[ In Reply To ..]
We've all learned the hard way not to feed our pets anything that has Chinese ingredients in it - and yet if ADHI has they're way, a lot of our country's medical records are headed over there.

sorry - meant "their", not "they're". I guess - Im my own spelling police tonight!

[ In Reply To ..]
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