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So glad they created yet another tool to monitor - sm

Posted: Feb 01, 2014

every single thing we do rather than fixing the question mark problem in Fluency, or the fuzzy physician search, etc. Sigh.

Are you talking about the SMART summary tool? - anon

[ In Reply To ..]
Oh that hasn't just been developed, that's been in existence for years now. They are only just deciding to share the information with us with the SMART summary tool.

Smart summary tool - mt

[ In Reply To ..]
What is the Smart Summary tool exactly?

You should've gotten an email about it ... - anon

[ In Reply To ..]
But it stands for "Self-Monitored Analytics Reporting Tool" and it analyzes *everything* about your work performance .. production, quality, blanks, work practice, etc and sends it to you in a spreadsheet so you can keep track of your own personal work performance and the areas you need to improve on, if any. They are going to start sending these to us every 2 weeks, to correspond with our pay periods, based on the previous 2 weeks of work performance.

smart tool - mt

[ In Reply To ..]
Will this come by e-mail?

We got it in our work email on Friday, yes :) - NM

[ In Reply To ..]
NM

It will be just has helpful as the mouse click report we used to get. - not

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Totally useless.

I could only dream that they would be giving ASR IT reports on the quality of their work! Every report, every correction and type of correction made.

Metrics will not make me go any faster.

Interesting ... another responsibility removed from the QCs - MME

[ In Reply To ..]
My QC person sends out almost all that information already about once a week. Interesting to see a big part of the QC job being sent to us directly now. I would NOT want to be a QC right now ... with the audit responsibility taken away and now the productivity and quality analysis being taken away, what's left for them to do?

yeah I dont think this will affect the MT/MMEs just the QC - East MT

[ In Reply To ..]
and maybe HSDM. Pretty soon it will all be automated.

Totally agreed - I've been thinking that for a while now too - MME

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My prediction is that eventually there won't be any need for any of us. My old TSM told me once that TSMs and QCs will probably be the first to go because they aren't considered "income earners", just clerical workers.

The way I predict it eventually going is that there will only be a small number of "editors", no MTs or other employees that are single-focused. I think we'll all receive our production/quality analysis automated in just this way, if you don't produce their minimum standard then you receive an automated "layoff" notice.

And I really don't think this is that far off in the future ... I think the "human" element is being eliminated and everything we do and receive from the company regarding our performance will come as a spreadsheet once or twice a week with red flag alerts for the areas we need to improve in.

The minimum wage is going up - sm

[ In Reply To ..]
If the company has to provide minumum wage, in a job that is totally dependent on what the doctors dictate and when,,we will be phased out in order to save money. Common sense. I think we have a couple of years. Talked to my son, I am going to face my fear of math next semester and just go back to college. I hate this job, I hate being stuck behind a desk. This job has served its purpose for me, kids are raised, time to move on to career number 3..

"Career number 3" - anon

[ In Reply To ..]
I read in a study that the average person has at least 3 different "careers" in his/her life so that makes us average, haha. I can relate.

My QC always has gotten this for years and used - The Typing Dead

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to send it, but quit doing so. I don't think this is taking any work away from them. I never found it particularly usefull...I know when I've been goofing off.

I think it's their way of saying "We know it too", LOL - NM

[ In Reply To ..]
NM

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