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Question regarding role of CCM. - sm
Posted: Jul 05, 2013
Does anyone know what the role of the CCM is? It seems all they do is make sure there's adequate coverage for all of the accounts, so MT scheduling/schedule adherence, accepting or denying PTO requests, some Teamwork stuff, approving time sheets -- what am I missing? Also, does anyone know how much they get paid? This seems like the easiest job in the world, considering no weekends, no holidays. I hear from mine about once every 2 weeks when she sends out reminders to approve your time sheet and that's about it. From my perspective, the most difficult thing to deal with would be angry MTs calling and emailing about being out of work. Since I'm one of those angry OOW MTs, I need a new job.
question regarding role of CCF - kittykat
[ In Reply To ..]I was told by my CCM a few times when I had questions to get with my QC. She told me she was in charge of mostly scheduling. With us running out of work all the time what is she scheduling? When she sends ane3-mail out for additional coverage for vacations or other MT's being gone everyone gets it and I will tell I will cover those hours, but everyone else does and there is no work.
question regarding role of CCM - kittykat
[ In Reply To ..]Meant CCM, not CCF. Anyway I think I heard they make 75,000 plus, maybe up to 90,000.
To be a scheduler?? 75K?? - sm
[ In Reply To ..]Oh my goodness!! That is crazy! Is that seriously all they do -- take care of scheduling? My mind is officially blown. So upper management makes 3 figures and CCMs make 75k or more - this is nuts!
CCM Pay - Honey Girl
[ In Reply To ..]I think they make about $40,000 and supposedly and this came from a friend of mine a few years ago, you have to work 7 days a week; always have your cell on and have a laptop with you 24/7 as well. She lasted four hours and quit. The CCM I have was a tech person, never transcribed a day in her life and believe me you can tell, she has no grasp whatsoever about what a transcriptionist has to know or do. She is horrible and I don't like her at all; because all you hear is negative and then if you need something or want something like PTO, she is MIA! Total B! I am outta of here the end of this month and it can get her quick enough. This company is horrible!
They also deal with the clients - MME
[ In Reply To ..]They used to only make about 40k to 50k a year, rather than the 75k a previous poster said. I doubt they have changed that. Besides scheduling, dealing with 100s of MT questions daily, essentially being always on-call, and dealing with corporate BS that rains on them, they need to deal with clients, especially when they are angry about quality, sometimes flying to the site.
A friend of mine was a CCM a few years ago and absolutely hated it and quit after a year or so; way too stressful. She actually was a past MT and, although I haven't talked to her in awhile, I believe she went back to it, or maybe doing QA.
I would not want that job - For all the tea in China
[ In Reply To ..]Let's see, 300 e-mails a day, 24/7 checking work flow and job coverage, 100s of calls and e-mails from angry MTs--for anything from no jobs to the MME corrected a comma to how could they flunk my audit...
Not to mention corporate meetings and just dealing with corporate in general. Not pretty.
They don't deal with clients anymore. That is the - TSMs job. nm
[ In Reply To ..]x
Thought - MT
[ In Reply To ..]Thought TSM was just a new name for the CCM? I don't know who anyone is anymore.
TSM is CCM - x
[ In Reply To ..]x
TSM deals with MTs, not clients. - budmt
[ In Reply To ..]They split that job a while back so the TSM could mainly deal with making the MTs happy (lol).
According to an email I received a couple years ago... - sm
[ In Reply To ..]My old supervisor was "promoted" to TSM, who, according to her, deals with clients, not MTs. Our new supervisor was then called our "CCM," who only deals with MTs.
yep; I agree - anon
[ In Reply To ..]you are right; they split the two roles up; I want to say it was back around October when it happened and I got a corporate email about it. It was just about the time the account I was on work dried up and my current supervisor/TSM left the company and I got a new one.
my TSM deals with the MTs and the CCM - budmt
[ In Reply To ..]deals with the clients.
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