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Question RE: Monitoring...what if we are NOT in the DQsribe - program..like in Google?? sm

Posted: Dec 01, 2010

Do they still monitor keystrokes and mouseclicks? I.e., if I am in Google...or checking AOL email, are those keystrokes counted?

I do think giving real feedback on how lph is good, but I agree...it is creepy.

And what about breaks? I have always just stayed in a job and taken a 20 min break and then come back. Should we not do that? It has never been really clear.

not clear at all - NJA Queen

[ In Reply To ..]
That is probably the way the suits want it- to keep us guessing. I already notified my CCM that I feel this program is bogus. Hopefully this program will fall the way of the CTL and E time and lockdown, we just have to be patient.

Prove to me.... - that they monitor us...

[ In Reply To ..]
I don't believe they can follow us that closely to know when we are actively keying or not. That would have to be proven to me! haha I still have not gotten any kind of email telling me about this process yet.

No. (see message) - X Mgmt

[ In Reply To ..]
If you have DQS open in a job then move to a browser window, it will not show keystrokes or mouseclicks. Instead, it will show inactivity.

Only while you are in DQS is your keyboard activity and mouse activity being recorded: The measurement is built within the DQS program -- not on your computer itself.

Personally, I always advised all of my MTs to log completely out of DQS and eTIME before taking any break at all. The Q itself does not require it (you can stay logged into eTIME or whatever is being used now --?Schedule Source?-- while you take a 10 or 15-min break) but it does impact your LPH average -- which is used to determine if you are meeting your LPH requirements and also your benefit rate.

Protect both your LPH averages and your BR by only being logged into eTIME/Schedule Source and DQS while you are actively working.

X Mgmt

monitoring program - eea

[ In Reply To ..]
I worked for another major trans company who implemented the same kind of tracking of work. It was horrible. Every 2 weeks, we would get an email letting us know if we were improving our speed, using the shortcuts, etc. We also were able to look at the site where the comparison of everyone's lines was. We each were given a number to check our progress. Twice I was told others were much faster than me in "hard" hospitals and that I was not taking advantage of the shortcuts as much as they would like me to. I felt like a machine, it was awful and very stressful.

Oh boy, what is MQ doing now? If you are meeting - shortcake

[ In Reply To ..]
your LPH and producing quality work, who cares how many strokes or shortcuts you use. Everyone has their own way of doing things that is successful for them, and you shouldn't have to worry abuot how many times you hit a key. I know it is time consuming and a bad habit but I have a habit of backspacing to correct errors. I do this w/o even thinking about it. I'm wondering if MQ created a whole new dept to monitor this. Once again, they never cease to amaze me. Nothing like deliberately stressing out your MTs. This job is stressful and difficult enough, who needs to be watched like that. You should be treated more professionally than that.

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