A community of 30,000 US Transcriptionist serving Medical Transcription Industry

I have been put on the list for sending blanks - mom2huskies

Posted: Jul 28, 2014

Has this happened to anyone else? You cannot win for losing with this company.

What kind of list? - TrampledUnderfoot

[ In Reply To ..]
What happens when you're on this list? I'm not going to guess when it comes to filling in blanks where they're mumbling or slurring or fumbling over the names of medications, etc. And if we DID guess and fill them in, we'd get in trouble with our accuracy score. So either way, I guess we're going to be on some kind of list. I'll probably be there with you soon.

Sending blanks to QA? or blanks straight through to client? - dnr

[ In Reply To ..]
If it is straight through to the client, guess I better start a log documenting why. >:-|

I send them right through if the blanks are due to sound issues or doctor names that are not spelled or in the database as instructed all the CPs in my group.

Wonder how the battle of the blanks is working out. LOL. Nothing has changed in the number of blanks I send straight to the client, and nothing will change until they fix the real problem, sound quality and doctor education regarding how the dictate.

I sent to the client - mom2huskies

[ In Reply To ..]
I just could not make out what the client was dictating due to poor sound quality. In that case I figured if I could not make out what was being dictated that sending to QA would not help. One reason I did not send to QA was because our team received an e-mail to limit the number of reports that are being sent to QA. No matter what we do it ends up being wrong.

An an MME, many MTs send to qa cause they say they cant hear but - I can the audio just fine. nm

[ In Reply To ..]
s

possible reasons? - suzistkr

[ In Reply To ..]
Maybe your hearing is better?

Is it possible that sound varies from computer to computer?

Maybe you are more familiar with the word or phrase so it is clear to you and may not be to someone who hasn't encountered the word previously?

From personal experience, sometimes the dictation sounds like gibberish at first, and then upon repeated listening it finally comes to me and then I wonder why I strugged so much with it.

Often when I go back over blanks when I've finished typing the whole report, the dictation seems to be very clear, although on the first listen, I had no idea.

Curious about MMEs: Do they send reports to QA? Are their blanks filled in?

blanks - suzistkr

[ In Reply To ..]
Just want to add to this that sometimes an MT may send to QA just for confirmation that what they hear is correct. Maybe they are not familiar with the phrase.

As MME, I dont send reports to qa, but I have had other MMEs send to - qa, in hopes someone else SM

[ In Reply To ..]
can resolve the issue. But I figure since I am the last line of defense against issues, if I cant resolve it, likely nobody else can either. So reports I do go straight through and if it is an issue I cant fix, I leave a qc note to the facility knows there is a problem. Excess blanks for those horrible dictators, just go through with no note. They know who is a horrible dictator and I am sure are not surprised when those reports have excess blanks.

The reasons you give for MTs not hearing on a report are good ones. I just figure the MTs don't want to take the extra time to figure out a difficult report and send it to qa so they can get onto the next job.

Just like MTs, our report go through qc audits. So we cannot just send reports to qa for silly stuff, it has to be a real problem that cannot be resolved by us.

sound-alikes - s

[ In Reply To ..]
I would like to add that there have been times that I have heard a word very clearly, but in the end it turns out to be something else (like a sound-alike). I feel that if I can hear it, that doesn't mean I am correct unless I can find it on google.

Yep, I fill in lots of "inaudible" blanks. That's why we're here, so let us - at least try. NM

[ In Reply To ..]
x

Sorry, not sending to you and then have my pay docked. - nm

[ In Reply To ..]
x

Regretfully, that is how I feel, too. sm - Lexi

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I understand they need to somehow govern how much work is being sent to QA because there have always been a few MTs who would send a blank to QA rather than research it, probably not even realizing how many they are sending, but I have always felt the percentage you are allowed to send to QA before being docked is too small.

Either the percentage needs to be raised, or if QA is unable to fill it in, then that report should not count against your overall percentage of lines sent to QA (I was told by my HDSM that it does, regardless of whether or not QA was able to fill in the blank).

It has always been my feeling that if you focus too closely on the bottom line, quality is going to suffer; there just isn't any way around it, and blanks to the client are one of those ways.

QA - Phatty

[ In Reply To ..]
There have been many, many occasions where I have HAD to send to QA, and even QA could not fill in the blanks on some of these dictators.

We should not have pay docked if QA cannot fill in blanks either. I am grateful for QA, but with some of these dictators, they cannot fill in the blanks either.

blanks - jane

[ In Reply To ..]
mumbling docs or those with thick accents can make you either pull your hair out by the roots or you will have to guess - not good- or leave a blank for the dictator to hopefully fill in - not good either.

Are you putting underscores instead of QA markers? - Always have to use QA markers. NM

[ In Reply To ..]
x

I always put QA markers - mom2huskies

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I just think this company wants the MT to fail.

Inside message is crazy. MM doesnt need hassle of making you fail. - They can just fire you, no reason. nm

[ In Reply To ..]
s

Leaving Blanks - MTME

[ In Reply To ..]
This was posted a few months ago and I kept a copy of it. I truly feel it says it all!

Shame on us for sending something to QA because the dictator didn't enunciate.
Shame on us for leaving a blank for the words cut off while using their pause command.
Shame on us for allowing the doctor to input the wrong MRM.
Shame on us for questioning dosage of Hydrocodone, 1,000 mg.
How dare we alert them that the patient is allergic to a prescribed med.
How dare we alert them to an incomplete dictation
How stupid of us to not know exactly what medication was covered by a cough.
In fact we are soooo stupid that we are the ONLY one having these problems.
Here is the unwritten MTSO Policy Manual: Just fill in a blank with whatever they probably won't catch. Donate as much of our time as it takes to correct demographic errors or be soley blamed for same. Let the patient go into anaphylactic shock. Who cares. Don't tell them their dictation is not complete, it is damaging to their sensitive egos. Other docs can just guess what the plan was and newly prescribed meds. When you don't understand a medication, DON'T burden QA with such nonsense, just fill in some other drug it might be. Never tell a doc his dosage was wrong, as again, we would rather kill the patient than hurt his sensitive ego. Finally, we need to just accept the fact that we are their stupidest employee or contractor. Only we can screw up as much as we do. We are worthless.

I would much rather be on a list for sending blanks - whodat

[ In Reply To ..]
than on a list for bad quality. I'm not going to guess. If it is not 100% clear to me, I leave a blank!

sending blanks/QA - ea

[ In Reply To ..]
you can send a QA marker with a note directly to the hospital, what they are talking about is sending _______ to the hospital. That you can never do, it always has to be either Q/A with note directly to the hospital or QA to the QA Dept.

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