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I am just about on the verge of tears - Or tearing my hair out

Posted: Dec 17, 2009

Several weeks ago, received an e-mail from my CCM, stating that all reports that had gone through the offshore MTs on a particular account had to be 100% QA'd voice to text. First off, this report had gone through an offshore MT and not one but TWO offshore QA and now has to be 100% QA'd by a US MME on top of it and all changes have to be documented for an audit. This has been going on for several weeks due to complaints from the hospital on the quality of the work. I am so frustrated -- MQ has absolutely no respect for me, my experience, my training, my dignity. Give me a pay cut to train my replacement, and then give me a further pay cut because I have to take the time to 100% QA these reports that the offshore team has already gone through THREE times. Quite frankly this doesn't sound like a fiscally sound practice either. Most of all I am frustrated and mad at myself for having a mortgage to pay and not being able to tell the Q "have the offshore MTs do it right the first time". The good thing that does come out of all this is that the hospital did complain about the quality of work from the offshore MTs. And yes, I am certain it is the offshored work. End of vent.

Thank you dear friends. If it weren't for you and knowing that you are there for support and an occasional vent, I would be absolutely flippin nuts ! I appreciate you and your kindness and know that you are valued BY ME !!!

What the government wants you to have - really

[ In Reply To ..]
You qualify for 26 weeks of unemployment. You qualify for mortgage modification to 3% interest for five years, payments not to exceed 38% of your gross income. You qualify for retraining under the Trade Act #72153 is Medquist claim number. Everyone knows what you are going through. You are not alone. You do not have to suffer this much. All of us that have gone before you have been treated the same way. This is pure abuse and none of us did anything to deserve it.

MQ - STOP THE INSANITY! - poodlepassion

[ In Reply To ..]
What the h**k is wrong with MQ anyway? Why are they choosing to handle their business this way? The ILPs will never understand our trade just as us MTs will never understand a mushmouthed dictator for the first time. Will the Q ever get it? The hospitals just don't want to pay for c***p work. I pray to God that He gives me some understanding of why this is happening to us and how to handle it.

If hospitals don't want to pay for crap work, - dnr

[ In Reply To ..]
they should specify no off shore transcription. Although the hospital CEOs probably care more about cheap rates than quality.

Who's responsible for the insanity? - Kumar and his hand picked employees to run this place and find every way they can to chop our pay. And why is Kumar here? - Because MQ couldn't keep their business practices clean and lost too much money to law suits.

Unfortunately, I can't wait until I get out of this profession that I love. I wish I didn't have to leave, but I have bills to pay and my income is 1/2 what it was in the past.

Trade act/TAA - anyone? anyone?

[ In Reply To ..]
My question to you and everyone else, have you been successful in obtaining this benefit from the gov, and how did you go about it?

I would like to know this, too. NM... - TedEBear

[ In Reply To ..]
NM

I am starting here http://www.doleta.gov/tradeact/ NM - JJ

[ In Reply To ..]
x

yep - anyone? anyone?

[ In Reply To ..]
I called on it, and was told I need an application from HR, or two more employees to petition. I'm wondering if there is a way to bypass this. I thought all we needed was the petition signed by R.C. w/ the company petition #.

The petition has already been approved. The employees of - California MT

[ In Reply To ..]
MQ have been approved as a group. If you go to the above website (doleta) and go to the part where it talks about the petitions, type in Medquist as the employer and the petition number comes up saying it has already been approved.

i hear ya - lostinmq

[ In Reply To ..]
I hear ya and I agree 100%. Countless emails from many MME have been sent to management and no reply or worse the read between the lines reply of "oh well deal with it". It is horrible that they treat us this way and at some point they will run out of the experienced MMEs and have the inexperienced MMEs and offshore people and the company will go BUST. I won't be here to see it, and I won't wish for it, but I will sit back and say we told ya so.

Fiscally sound practice ? - Well, it saves MQ money

[ In Reply To ..]
Let's say the Indian MT is paid 1 cent per line.

Let's say the Indian QAs are paid 2.5 cents per line.

So far that is 1 MT + 2 QAs = total cost to MQ 6 cents per line.

Then the work comes to an MME for a definitive QA at 3 cents a line)

Total cost to MQ: 9 cents a line for 1 transcription, 2 QAs, and 1 MME overread.

Sounds pretty fiscally sound from their point of view !

(At least compared to 10 cents a line for US transcription + 18$ an hour for US QA !)

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