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How is System Time added up? - Spouse of Harried Transcriptionist

Posted: Jul 11, 2012

Dear MT got a review complaining about several things, but the mystery one is "System time is 5 hrs longer than time clock time" and words like "bad because it makes it look like you are working off-the-clock".

Okay... how do you stop the 'system time' clock? Stop typing? Does the clock stop when you upload, start when you download? Stop if you leave Docqscribe? Stop if you step out for a Google/email/look up a reference? Stop only if you log out of everything?

She was indeed working off the clock: when a job goes way over her Plan stopping time, she adjusts the punch time back to an earlier time, trying to get her lines/hour up.

If she can trim all the little excess system times, maybe she can keep on working "over" without it being so obvious...

Spouse

You must be logged into both Teamwork and DQS - when working. If not, get fired.

[ In Reply To ..]
There is no way to adjust the DQS clock. As soon as you log on it is calculated and only shuts off when you log out.

It is not allowed to work while not being punched in, and I hope your wife (or whatever) stops doing it or she will be fired.

Well... - Old MT

[ In Reply To ..]
...I'm not making accusations. That being said, when one purposefully adjusts things to make something look different, it's called time-clock fraud. A far more serious offense than just not getting ones lines in. It's not just an MModal thing, "regular" companies have the same rules.

NOW, if one accidentally doesn't punch it, this can be fixed, but it needs to match up with the DQS times. Allowance IS made for taking short jaunts to get a glass of water, use the restroom, etc. Five hours would be "working off the clock."

Husband - Alias

[ In Reply To ..]
If you're the same husband who gets on here a lot about her work, there are times I've thought you know a lot about the jobs she's doing. Not only would she be committing timecard fraud by changing her time, but I wonder about HIPAA violation if she is letting you see the jobs she's doing. Hope she doesn't get in any legal trouble over anything.

HIPAA ok - Spouse of Harried Transcriptionist

[ In Reply To ..]
She's paranoid about not letting me see the reports.
BUT she IS a computer-phobe, and uses me heavily to navigate and learn all the craziness !!

why dont you get a job and leave her work to her - little controlling?

[ In Reply To ..]
I cannot imaging my husband going on a chat board and chatting with people about my work. Sounds like the poor woman has you hovering over her shoulder. Why not go get a job and let her do her own thing?

Totally agree. - These posts are so annoying.

[ In Reply To ..]
nm

Helping wife - Spouse of Harried Transcriptionist

[ In Reply To ..]
It's pretty simple. I'm retired, she is not. She is supporting us, adding to our meager SocSec. We are in our late 70's.
She is computer-phobic, like a deer in the headlights when she took the DQ7 course.
I am here not to chat but to get straight on some of the concepts that are holding her back. She unfortunately is convinced that if she asks her CCM too many questions she will be fired.

And maybe she would...

Spouse

sending you an email - Drone

[ In Reply To ..]
We can communicate by email and you can feel free to ask me anything you are wondering about.

The only dumb question is the one not asked - just trying to help

[ In Reply To ..]
My dear mother in law is a computer phobe too and I totally understand the deer in the headlights comment. Bless your heart for braving the waters of the chat boards to help your wife. My husband has always been my biggest support. Sent you an email. Ask away.

This is kind of you both. I have to admit (sm) - crank

[ In Reply To ..]
...there's days when my husband is the only thing keeping me from walking off into the sunset. Husband, I feel for you and your wife. My mother's not much older than you two, and I can just see her trying to figure out this nonsense.

correcting punched time - mt

[ In Reply To ..]
Just wanted to mention that if you forget to punch in when you start working, you must do so after you leave docQscribe. If you correct it while still in docQscribe, it will not stick and your punch time won't match system time.

5 hours is a lot - Drone

[ In Reply To ..]
I don't like the timeclock either, but working off the clock for 5 hours is gonna show up and they are not gonna like it.

Maybe if you just leave her alone she can get some work done. - See msg

[ In Reply To ..]
The time you spend hanging around cuts into her work time. Whether you recognize it or not, unless you are OUT OF THE HOUSE while she is working, you are slowing her down. It does not take much to interfere with productivity.

I think she is not paranoid enough about HIPAA. What neither of you seem to realize is that it isn't just the patient's name and SSN that are the problem. It is the ENTIRE REPORT, including the identity of the doctor, the hospital, the disease, the dates, and everything else. You're able to post this stuff on the internet, so you know too much.

Frankly, I think M*Modal ought to look up all your posts, figure out who you two are, and fire your wife for allowing you to have anything to do with her computer. Before a client fires M*Modal for it.

You sound like a controlling, domineering, lazy and probably unemployable loser. Get a job.

Chill! - some/people/sure/are rude

[ In Reply To ..]
What is wrong with a husband trying to help out a computer illiterate wife? Shees, some people that post on here really need to take a chill pill. It is sad that an honest person asking a simple honest question gets chewed out by people who think they are smarter and above everyone else. Thank you to those of you willing to email privately with "husband of harried spouse" and give them some support.

little known secret - just trying to help

[ In Reply To ..]
Anything over a 10% variance between the 2 systems will throw up a red flag.

Most CCMs tell you to try to time breaks between jobs so you can punch out of both systems. Never leave a job up on the screen and walk away if you can help it. The clock for DocQscribe starts when you log in and stops when you log off no matter if you are researching or not.

Personally I punch out every time I get up from the computer; bathroom breaks, phone calls, etc. Yes, it is a longer shift, but it is actually accurate time of when I am actually working and my line counts go up without having to work "off the clock." We are allowed a 15-minute leeway on either side of our shifts. I always punch in 15 min early and punch out 15 minutes past and by the end of my shift I have taken 30 minutes of break here and there but have actually worked an entire 8 hours.

If I run short of hours because of longer breaks then I just wait for the RTLs or the CCM to ask for help and work then.

Padding lines and adjusting punches is considered fraud and the company does not take that lightly.

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