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Slurred words - Elssa


Posted: Aug 08, 2012

When doctors slur their words so much that they sound like they're dead drunk or on something, do you think they're usually actually drunk, or just being obnoxious?  Just wondering...

they are dictating the same thing over and over-sm - just me

[ In Reply To ..]
If they are slurring, they are dictating their normals usually. Save this out for future reference and use. When I worked for one service, the doctor was slurring so bad, it was completely inaudible. I requested a sample (which they did not have and could not understand him), informing them that due to mumbling, it is a normal, which it was. Even QA sent me a note stating she did not know how on earth I could figure out what was he was saying and put me on his account. Extremely profitable, as he was dictating "canned" dictation, the same exact wording over and over. All I had to do was copy and paste for every patient, of course, after listening to ensure.

They're probably really tired - of course

[ In Reply To ..]
It's much more fun to assume the worst and cast them in an unfavorable light.

not necessarily.... - anon

[ In Reply To ..]
I transcribed for a doctor that was intoxicated on a regular basis while he was dictating. He usually took the dictations home and doing one after the other of his dictations in a row, I could absolutely tell that he was getting more and more intoxicated, with wine being his preference. I heard him fall asleep or pass out while drinking/dictating, snor, be pulled over the police, as he often dictated in his car, as well. I know for a fact he was mostly drunk while he was dictating, so don't think it is not possible to have them do this. It happens more often than you think. Not all slurred words are coming from canned text or being tired. Actually the drunkeness became pretty disgusting after nearly 10 years of listening to it!

Slurred dictation - just me

[ In Reply To ..]
At the beginning of my career, I transcribed for a pain management physician's office connected to our surgery center account, who made so many mistakes that I emailed the MTSO owner. Turns out he had suffered a stroke, affecting his speech.

While you might have the rare exception, I can tell you from my vast experience of transcribing millions of dictators (and numerous clients who I interface with personally), they are simply in a hurry and do not realize they are slurring through normals. Even the best dictators can do this. I have a hearing impairment they are aware of (not to mention charge extra for bad dictation), and they kindly redictate, despite the fact I know what they are trying to say. Some even have "dictating" phobia, some being terrible dictating into a microphone and others on the phone, one even being a professional speaker. Nobody is perfect. However, if you have a dictator that slurs during certain portions of the report, IN MY EXPERIENCE, it is because these are normals they dictate every day and assume you have this info on hand.

Give somebody the benefit of the doubt. Possibly, they might have medical conditions, ill-fitting dentures, in a hurry, or simply bad dictation etiquette.

yup - 1mt

[ In Reply To ..]
I also had a doc who would dictate drunk and actually fall asleep while dictating. The MTSO I worked for even confirmed it.

They are just exhausted. - sm

[ In Reply To ..]
Do you actually think that many doctors are drunk or that they conspire to slur their speech? "Hey! Let's have fun every day by slurring!"

They are just exhausted. You might not be aware but some doctors work very long hours. Residents work horribly long hours--36 hour shifts used to be the norm but rules limiting that came into effect recently. It is still unreasonably long, though. Specialties like surgery are the worst.

They do not do it to be obnoxious. In fact, they are often very grateful that you are so good as to understand them in spite of it, because they have no choice but to dictate when they are exhaustd.

Yawners & Gobblers - Morgan

[ In Reply To ..]
I had one yesterday that yawned all day. She must have seen the tons of blanks left by inaudible dictation due to yawns, so what does she do today? She eats while dictating - all frickin day! Then she brings in her toddler who is so loud it covers the dictation.

I think they are just inconsiderate - JMO

[ In Reply To ..]
I work for a teaching hospital and I find residents are actually the most considerate.

It's the regular doctors who just figure we'll clean it up, even though it takes an hour to get a 1-page report right and totally screwing up line count/pay for the day or sending to QA, some MTs getting penalized for too many QA.

I bet they can pull it together and have a conversation with their buddies or their family after a long, hard day.

I know they aren't conspiring, but they just aren't being considerate.

Sometimes I want to scream... can you just OPEN your mouth a little???

Most annoying is when you struggle over a sentence or a word and then you hear them break away to talk to someone that is a "real" person on the phone or wherever they are, and I can understand EVERY WORD!!! What's up with that?

I understand completely your rationale, but I just think some of these guys and gals should recognize our role in the medical food chain and stop gobbling us up!!

slurred words/mumblers - Elssa

[ In Reply To ..]
They're not dictating normals, so it's very frustrating, especially since I'm learning a new account. Sounds like they've got a big wad of peanut butter or something in their mouths (geez, maybe they do). I realize they're not all drunk, just sounds that way sometimes. :p
yeah, and that's another thing - JMO
[ In Reply To ..]
I save to a "normal" just about every op note and PE I do, because doctors, good or bad dictators, do repeat as a rule, but new MTs on accounts really struggle, even if they have access to previously dictated reports. And the dictator never is faced with that reality because QA has taken care of business.

In the meantime, not only does the new MT have to struggle with everything else that goes with a new job, but he/she has the burden of being frustrated over something that shouldn't be an issue.

When this guy's in the OR, does he mumble to the new tech a needle, or a clamp, etc.? Again, I understand we are on the bottom of the patient care food chain in their eyes, but in the eyes of our bosses and the client, we are held to a very high standard, not to mention we are paid on production (a biggie). I just wish the guy or gal on the other side of the phone would appreciate that.
new acct and normals - Schnauzer Mom
[ In Reply To ..]
I agree with you. I just got kicked off a new acct because I just could not hear what they were saying. It was a combination of their normals and bad voice file. Even the sample reports were incorrect. It was so stressful I am almost glad though still insulted because it was not my fault.

Slurring - Leaving MT

[ In Reply To ..]
I had an account once for a small, rural hospital that was mostly ER reports. The docs had 24-hour shifts in the ER, and you would not believe how degraded their dictation got at around hour 22 or 23. They could barely put a sentence together, slurred, sounded drunk, etc., but it happened with every single ER doc, and I believe they were just exhausted. It kind of made me wonder what the quality of their doctoring was at hour 22 or 23. I agree, though, that most of the slurring I hear is in the parts of the reports that are repetitive. I also transcribe residents a lot, and I agree that when they get it together they are the better dictators. Our residents have to have a staff or attending sign off on the report, so that may be why.

Slurring - Elssa

[ In Reply To ..]
Well, with this account I am able to look at prior reports.. More often than not they have a lot of blanks, so even though they're not always too helpful, makes me feel a little better that it's just not me who can't understand the doctors. :p A lot of these doctors do over a dozen different types of operations, so I have to paw through a lot of their prior reports until I find the same or similar current operation to see if he uses the same terms and phrases. It's better than nothing, but often just not enough help. If the doctor is using a cell phone, it's impossible.

Yeah, I sympathize with tired overworked residents (who I agree are usually better dictators even so), not so much for the attendings, who I assume don't have to work such long hours, unless they really want to (make a lot of money). If they're mumbling, I think most of them are just thoughtless (and/or drunk).

Well, continuing to muddle through here.. Thanks again for all the helpful feedback.


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