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QA pain - mountain typer
Posted: Nov 29, 2009
Anyone have any ideas about how to tell off a pain-in-the-a** Q/A who takes any opportunity to send stupid comments without losing your job - and definitely putting her in her place!!! I'm sick of her nonsense. Or is it that all Q/As know they have the upper hand????
Thanks.
Copy and paste the comments - and send them to her superior.
[ In Reply To ..]Tell them you kindly would like to be treated as a human being.
Thanks. - mountain typer
[ In Reply To ..]Thanks for the input.
Agreed - send to supe - Hiya
[ In Reply To ..]I agree with poster to copy and paste comments to superior. I've also given info to superior about mistakes QA made consistently and/or inconsistently, as in 4 QAs - 4 different corrections/answers. That pretty much put them in their place with their nitpicky attitudes. Only you know what you are willing to do and can gauge the situation. Don't do anything in anger that might appear vindictive. Approach it as something that has been happening consistently and you would like to make them aware, I'm thinking. Hang in there.
Documenting - Mountain typer
[ In Reply To ..]Thanks for the reply. I decided I'm going to continue documenting her nonsense, and when I have enough proof of her behavior, I am going to send it to the supervisor, as well as documenting her mistakes.
QA - cj
[ In Reply To ..]If you are going over her head, you first owe her the courtesy of communicating your concerns to her. Be able to show her proof that what you are doing is correct. Ask her why she does it a certain why and if she has something in writing to confirm her way. If you know for fact and can prove you are correct and have talked with her first, then go to the supervisor. Again, if you do that, you need to be absolutely positive you are correct, and you need to be able to prove it or you are going to end up looking pretty bad if it turns out the QA is correct. As I QA, I often had MTs question when I made corrections so I always had documentation to back up what I did or would ask the MT for the documentation supporting what they had done.
Please, as you are such a wise QA, answer my question...sm - vrvr
[ In Reply To ..]below, if you can:
vrvr "Questions to QAs - how to handle this?"
Thanks!
how to handle it... - cj
[ In Reply To ..]Since you are correct and you have the documentation to support it, I personally would be inclined to just say something to the effect of "I do it this way because the BOS says to on page ___. Is there any reason you would prefer we do it another way?" Of course, this implies that whoever you work for follows the BOS! Any decent QA should respect that and be okay with it. I know I would be. Actually, I'd be thrilled 'cuz it shows the MT is actually following those rules. The QAs are not infallible. I know I learn things all the time from the MTs, especially since the rules in the BOS have changed several times since I started! That, however, guarantees nothing unfortunately. If she's a vindictive type, who knows. Sorry, but without knowing the company or the person, I guess no one can really answer your question other than to say this is what I would do. You do have "right" on your side.
Thank you, cj, I wished all QAs would be like you, thanks again...nm - vrvr
[ In Reply To ..]nm
QA - Alice
[ In Reply To ..]What do you do when QA and the account manager/supervisor are the same person? As a matter of fact, it seems that even the recruiter is also the head of the QA department. This happened to me and made for a difficult work situation. I guess it should have been a red flag.
Having been in QA I notice that some MTs will NOT...sm - In defense of QA
[ In Reply To ..]make the corrections I sent them and kept on making the same mistakes over and over. It gets quite frustrating to bring problems concerning specs outlined and/or other problems to the attention of some MTs without any noticeable change in their behavior. This is what ultimately sent me back to regular transcription. Who needs the frustration! If you are guilty of this, maybe a conversation with your QA person to get things straightened out would be a better solution. Just my 2 cents!!!
QA - Elle
[ In Reply To ..]My 2 cents on QA....
I get very frustrated when QA is making the mistakes. The majority of the time, QA should be able to live up to the expectations of the "quintessential" MT. It's not always the specs of an account that present a problem. Most of the time it's just simple punctuation. Over and over and over I see QA correct my work such as the following example:
The patient presented with back pain and lower extremity edema.
This is how the sentence should read. I see QA insert a comma before the word "and."
The patient presented with back pain, and lower extremity edema.
There is absolutely NO reason to insert a comma in this spot. I have seen QA get so comma happy that they make my reports look like a 4-year-old typed them. I am embarrassed that my ID# is on these reports that QA has "corrected." Then, QA will continue to bring the "comma" problem to my attention. Now we're talking frustration.
If you're going to QA, you should understand punctuation rules. It's not always about spelling.
I totally agree! ....sm - vrvr
[ In Reply To ..]I mentioned this already in another post that some QAs insert a comma WHENEVER there is a PAUSE in the speech, this is absolutely not right.
A pause in the speech does not always demand a comma!
Definitely!! - Elle
[ In Reply To ..]Not to mention the fact that, the sentence is so short, there is absolutely no need for a comma and it doesn't belong there in the first place. Yet, they have the nerve/gall/cajones to tell me to be sure to insert commas where they are needed. Well.....when not needed, they won't be there. LOL
yes, lol....nm - vrvr
[ In Reply To ..]nm
question to QAs - how to handle this?....nm - vrvr
[ In Reply To ..]I have QA who constantly corrects me on this and puts a hyphen where it does, according to BOS 2 rules, NOT belong:
wrong, QA: recently-completed workup
right, I: recently completed workup
I looked it up in the BOS 2, page 93:
"adverb ending in -ly
Do not use a hyphen in a compound modifier to link an adverb ending in
-ly with a participle or adjective.
recently completed workup
moderately acute pain
financially stable investment"
My question to QAs is:
Shall I just continue to do it her way, which is wrong, or should I tell her, very politely, about the rule in BOS 2?
I know that contradicting a QA too often backfires on the MT and is grounds for a very hostile work environment.
Any advice, especially from QAs, is highly appreciated!
Thanks!
QA advice - queenie
[ In Reply To ..]Just do it our way and there will be no problems!
I know you mean this in gest - Hiya
[ In Reply To ..]That gave me a chuckle. I was not being facetious when I said, "I know you mean this in gest," though. Maybe you're a great QA, but I've worked for a couple of places that QA made mistakes, just sayin'.
chuckle, chuckle here too: Queenie was either kidding..sm - vrvr
[ In Reply To ..]or she was confirming what I was saying in my former post, namely that
"contradicting a QA will being an MT into big trouble, even if the MT is right and the QA is wrong,"
or better, because the MT is right and the QA is wrong.
It happened to me.
As far as I know only account specifics overrule the BOS rules, but not the "wisdom" of a QA.
Now, guys, really, what shall I do?
Waiting for a smarter answer.
Thanks.
Smarter answer...sm - Elle
[ In Reply To ..]Change careers where you can put your intelligence to good use. ;-)
Thanks, lElle, ol, maybe in 2010, Happy New Year...nm - vrvr
[ In Reply To ..]nm
Seriously, - queenie
[ In Reply To ..]QA is always right! It started off as a joke, but seriously, if you mess with QA, they have ways of making you MT life miserable!
I swear that some of the QA I had in my very long lifetime have not been MTs in the past!
I would bite your tongue and do what they say until a supervisor tells you different, but document it anyway.
tell the QA why you have been typing it that way, sm - seriously
[ In Reply To ..]and ask if they want you to type it they way they have indicated in the future. Document it just as you have here. No skin off your nose, just asking for guidance from the QA and perhaps your QA will learn something he/she didn't know.
Thanks, will do...nm - vrvr
[ In Reply To ..]nm
Thanks, will do!...nm - vrvr
[ In Reply To ..]nm
Your way is not always the right way... - Elle
[ In Reply To ..]which makes for LOTS of problems. LOL
vrvr - with so much to say, WHY did you put nm in subject line? NM - as in - no message - ?
[ In Reply To ..]x
Group e-mails touching on common errors bring greater results - and is less offensive than singling out one MT
[ In Reply To ..]We're typing along, hour after hour, day after day, trying to put down on paper what the dictator is stating, trying our best as the consequences of a mistake are just not worth it.
And then BAM!!! A hyphen is forgotten and all he// breaks loss. Except rather than accept? FINDINGS not put into the format? OMG - life or death is what you'd think was at stake.
The best QAs, make general statements, to all the MTs on the accounts:
"Watch out for this, Kiddos!" and then type the error (the person who made the error will know it was her/him).
or actually make a joke about one error which was an embarrassment to us all (can't remember now what it was which tells you how how insignificant one error is in the big picture).
And we resumed typing without a racing heart, devastating humiliation because she always finished her e-mails with
'KEEP UP THE GOOD WORK!!!"
QA - anony
[ In Reply To ..]If you can prove your point of being right. There is always a QA manager....
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