A community of 30,000 US Transcriptionist serving Medical Transcription Industry
"production", and watch quality improve. Or, if still determined to pay on production, then acknowledge overtime worked (you know we do it, you just don't want to acknowledge it, or pay for it), and increase cpl earned beyond 8 hours. Offer higher cpl for years worked for your company. Reward loyalty, and your workers will continue to be loyal. Blow them off, and they'll blow YOU off.
Pay MTs more per line for typing horrible-quality voice files. Pay them more for ESL doctors and even native English-speaking mumblers. Then grow yourselves a pair, and CHARGE THE CLIENT MORE for more difficult work! Charge more for STATs! Charge more when the client is inflexible about switching to your company's general format, instead of bending over, grabbing your ankles, and letting every single freaking doctor in every single freaking account do things his very own little pompous A$$inine way.
You want faster turnaround? More quality? Fewer mistakes? Higher customer satisfaction? Then instead of treating your MTs like DIRT, try treating them like the hard-working human beings that they are.
Do any of you even realize the wealth of INFORMATION you have available to you in your MTs? No, because you never listen to a word they say. If MTs had more input about the things in the transcription process that affect them directly, both in productivity and pay, you and your software techs would likely be able to build a leaner, meaner, smoother-operating system. That might mean saying "no" to the primadonnas you call clients, when it comes to allowing 400+ individual job descriptions for each and every client, but they'll get over it, especially when they see that their work is coming back faster, more correct, better-looking, with fewer blanks.
You all know just as well as anyone that YOU GET WHAT YOU PAY FOR. Pay a little more up-front, and reap the benefits in more savings (and better, more prestigious hospitals as clients) down the road. But if you pay cheap, then all you're EVER going to be able to turn out is a CHEAP PRODUCT.