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Softscript - I'm not getting my lines and I'm wondering-sm - curious

Posted: Sep 16, 2013

if anybody is? My line count (and of course my check) is half what it was a year ago. I think they're getting rid of QA, anybody heard anything?

Getting my lines, barely - Headache

[ In Reply To ..]
Seems like QA is doing more and more of the transcription based on emails. Don't know if SS is circling the drain or not.

I am QA, that's why I asked. -sm - OP

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I haven't hardly had any QA in 8 months, been typing, and yesterday I got an email from HR saying I hadn't made my QA line count. What a crock. And when you try to talk to somebody you get put through to voice mail and nobody calls back, ignoring my emails, too.

work is abundant on my accounts - pto

[ In Reply To ..]
nm

This SHOWS why HR is a JOKE there!!!! - hehehe - just me

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HR is 1 dept - with no clue. QA is let up to the PMs (funny). This company NEEDS to get a clue of how they are screwing everything up. BUT they NEVER will G-FORBID chance.....exact reason I left after a VERY long time being sucked lifeless.

Maybe they're trying to tell me something. - message received

[ In Reply To ..]
nm

maybe you should just talk to your pm instead of speculate - pto

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nm

Apparently you didn't read my post, they're not answering me.nm - op

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nm

i did read your post, TRY AGAIN, go to the next level - pto

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?? are you kidding
this is a pretty urgent matter dont you think

How much higher can you go than VP of Ops? - sm - OP

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I finally gave up. I have bills to pay. I went full time with my part time job.

i dont believe you called the VP and they ignored you - pto

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nm

I don't think I could possibly care less what you think. - op

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nm

I was QA there too - XSS

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and my lines started dropping. I guessed that the brass had once again threatened the MTs about sending jobs to QA. They have done this many times over the years, and every time they do eventually they start griping about how many complaints they are getting from the clients about errors, so the pendulum swings back to QA... and so back and forth it goes. They threaten the MTs and then expect the QAs to pick up the slack in typing, but a QA position is very different from an MT position, something they will never understand. I got fed up with the games and left a while ago, I see its still going on. SoftScript will try to screw you every chance they get. Do yourself a favor and find a steadier job. Good luck.

Thanks for clueing in this MT - Freeatlast

[ In Reply To ..]
I could never understand why we were penalized for sending to QA. There are only so many times you can re-listen, and there is apparently no consensus among the higher-ups about QA. One person hounded me about my QA score being too high, but when I was talking to someone else she said send it to QA because that's what they're there for. I really like my PM but I fear she's caught between a rock and a hard place and won't stay at SS long.

we are not penalized for sending to QA? - pto

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where do you guys get this stuff

If you send more than 10% to QA for 3 pay periods in a row - You are fired

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You will be given 3 warnings, and then they will let you go. I consider being fired as being penalized. Also, if your percent to QA is above 3%, you are ineligible for a raise for 1 calendar year from the time of your audit. I consider no raise a penalty.

hard to get lines with the ridiculous process/platform they have - too many click here, click there

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I've never in my life seen such a complicated workflow -- no wonder they expect half the line count others do and its still a struggle to get it !! this platform SUX

i think the platform is easy and fast, word based, love it!!! - lma

[ In Reply To ..]
nm

it's not word that's the problem - it's searching for/applying doc name and demos - and all the extra steps involved there.

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anyone can type fast in word -- you shouldn't have to do all this other garbage --

depends on which account you are on, they are all different - lma

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nm

Just so we're clear, I loved it there. - OP

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And I hated quitting.

if that is true you would have actually talked to management - lma

[ In Reply To ..]
nm

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