A community of 30,000 US Transcriptionist serving Medical Transcription Industry

KEYSTROKES OR DISKRITER BEST? - strawberry

Posted: Aug 25, 2010

Any preference between the 2 companies and why? Please help me make a decision.

I have friends that do both, and they are happy with both. - atagirl

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I gather from my friends that both companies are good companies. I work for KS, and I am happy.

Diskriter - nm

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Myself and many others have recently left Diskriter. We were all there for over 5 years. RUN don't walk!

Please give some specifics on why to avoid - Diskriter. Thanks. nm

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nm

do tell - or your post useless. to hit and run like makes me question you. - please give valid reasons

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.

Curious: Why do you put nm, meaning to - me no message SM

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at the end of your post, yet there is a message?

I brought that up; she said Because Its My Initials, - in a snippy way. Her loss. n/m

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n/m

I know people that do that because it torments their detractors. - atagirl

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They do that just to get your goat, and it is surprising how many people fall for it. Why get your panties in a wad about something that is so harmless?

I always discount this kind of hit and run answer. I assume its a - disgruntled employee or a competitor. nm

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nm

Keystrokes - Worked for both

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I have worked for both companies, but I am no longer with either. The problem with Diskriter is that they used the VPN access, and I used to get called all the time with someone telling me that I did not log off their VPN correctly and I caused the job to go out of turnaround, but in actuality, it was something on their end that was freezing up. When they found this out, I did not even get an apology or anything.

Keystrokes has favorites. They have a lot of whiners to the leads and just to get them out of their hair, they will pull you off an account so that someone else can transcribe. You can make money with Keystrokes if the work is there, but they expect you to work 24 hours a day. I used to get phone calls on my days off asking me to do a job because the person who was supposed to be working was not available to do the job (they just did not want to do it). Eventually, I stopped answering my phone when they called.

Now thats the type of insite we are looking for. Thank You! - about time some facts were presented N/M

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x

Your post is interpreting things wrong at KS. - atagirl

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When you get pulled off so someone else can transcribe--were you trying to make up time, taking work away from those that were regularly scheduled at that time. They will take you off if the regularly scheduled people need the work. I have heard a lot of complaints about this, but the complainers are not giving the facts. Probably every company has favorites. It is a matter of being easy to work with. If you have a chip on your shoulder, should you be surprised that no one wants to deal with you? I work in my rapport with my leads/QA people. Any professional should be doing that regularly.

They don't expect you to work 24 hours a day. That is your choice. There are times when they experience tsunamis of dictation, and they do let us know that if you need to make up time or just want the extra work, it is there. If you work the hours that most everyone works, but there is not that much dictation that comes in on those hours, you are apt to run out of work. Everyone wants to work daytime, but that produces a glut of MTs. Evenings and nights have plenty of work, but no one wants to work then. At least Keystrokes works to let us make up lost time, but it does give the illusion that this is a 24/7 job. You have to establish your borders. If I don't want to work, I don't, even if they are desperate, but I appreciate their asking.

You need to give all the facts. I have always seen that they are very willing to work with you to make sure you have enough work and even extra if they have it. And if you find a way to make yourself more important to them by doing the little things extra, you are only creating a better future for yourself with them or any company you might work for.

She gave the facts as she knows them, just as you are - Two sides to every story

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there are always a number of different viewpoints to every story. Just because your experience is different, does not mean that the first person's experience is null and void.

Why torment yourself with paranoia? - atagirl

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And that is exactly what that is--the victim mindset. We have to get ourselves out of that way of thinking, or we will sabotage our relationship with any company out there and never find a home. I found a home with Keystrokes, and I did it by cultivating positive rapport. Knee-jerk paranoia only backfires on you.

Stop all the mess - Worked for both

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You speak from your experience and I will speak from mine. Keystrokes is a big joke. I guess you are one of those whiners I was talking about. I told the board the truth and did not sugar coat it.

But you sound just like a bitter soul. - atagirl

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Attitude speaks louder than words.

You sound like upper management just trying to get people in so that you can take advantage of them. - Worked for both

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Now, if you are upper management, why are you just telling what is good about the company, which is not that much (you can probably count it on one hand). Keystrokes is always changing. You get hired and then here comes a lot of changes (some good and some not so good). I am sure you will agree that every company has its ups and downs, but after the same mess over and over, I found a new home with another company and they are great to work for. I have plenty of work all the time, I have a great lead, and when they make changes, it is for the better of the employees. I feel that I will be with this company for a very, very long time. I just should have made the switch a lot sooner.

If you like not knowing what is going on and poor communication, not knowing when you will have work and when you will not, working more than 1 job just to put food on the table, then Keystrokes is definitely for you. Otherwise, find another company that you will at least not have to work more than 1 job and be able to work your entire shift without having someone tell you to get off the system because it is not enough work for someone else.

So, again, tell the prospective employees just what your company is doing and/or has done in the past (keep it real) or just stop posting this nonsense. The employees of Keystrokes and former employees of Keystrokes (80%) agree with me. Hopefully, upper management sees this and they think about making changes to make Keystrokes a better working place for its employees and not just trying to get upper management rich.

She may not be mgt, but she said she is in a - place where she does not have to make that much $$

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Which is why she's okay with having "lulls."

The rest of us depend on our check to actually put food on the table.

No, not management. I never last as a manager. - atagirl

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I have done that off and on over my career, but I get too frustrated with having to babysit a bunch of nitwit whiners that want a free ride without having to work for it. I have only worked for KS about a year, and I have not experienced anything bad about them.

But if you prefer delusions, go ahead and believe what you want.

I would like to know how rigid KS is on working your schedule or are they flexible? nm - mqmt

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nm

Keystrokes scheduling - my2cents

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Not at all flexible and will call you if you are not logged in within 10 minutes or something like that of your shift. If you take a break that they think is too long, they will call you. If you log out 5 minutes early at the end of your shift, they will call you.

Keystrokes - Sparky

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I have never had that happen, though it may be related to whoever your supervisor is.

Right now I don't have a lot of work and they don't have a secondary to offer me, so why stay logged in, it eventually kicks you out anyway.

Thanks! nm - mqmt

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nm

But if you log out, you assure that you will get no more work. - atagirl

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It is easy to stay logged in and the time out is about 30-45 minutes, I think. I do laundry, wash dishes, whatever, during my lul times--but I stay logged in.

Keystrokes - Sparky

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Yeh you can do that in the daytime, but during the middle of the night when your family is asleep. I just get mad that they runs ads for MTs and then there ones sitting with nothing to do.

Yeah, I know what you mean. - atagirl

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I keep logged in and just type as the reports trickle in. I do get a lot of other work done at home with the lulls. I am in a place that I really don't have to make that much money, so I can handle the slow times. I have wondered if they over-hired when they were going to implement the tiered pay and afraid everyone would quit, but now they are not going to do tiered pay but they have all these new employees to keep busy. Also, based on their current ad, they must have gotten a new account since they are still hiring. I know I got hired once by another company that put me on one of their old accounts, and we didn't have enough work. They hired ahead of time to get us going, then transferred us to the new account when it came on board. This was wise of the MTSO to do because the outgoing company abandoned this particular hospital and we had to start about 2 months ahead of schedule. Knowing what can happen at the management level, I try to cut them some slack. When I first started to work with them, they were very sensitive to times we ran out of work. Hopefully this new account will generate secondaries to those that need them and straighten up the lack of work now.

keystrokes - nm

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Keystrokes is not for me.

They have an ad running, doesn't make sense to not - me

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give existing MTs work. I worked for them for a few months and frequently ran out of work too. They didn't tell me the account was overflow only. I did get switched to an account that had more work but it was Meditech and that has got to be the worst platform available.

The position they are hiring for is C-phone and Meditech.

I'm on the account they're hiring for. It is going from overflow to full outsource. sm - KS MT

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It uses Meditech but the version that opens into Word, so it's not so bad. I like the account and we are never out of work. Quite the opposite; they are always asking for help to catch it up. Now that it will be a full outsource, it will be even busier. I love that with Christmas is getting closer. Where did summer go?

lines on your account - KS employee also

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How are the lines on the account you're on? Do you make a good line average per day? I was thinking about asking to move to it instead of the one I'm on. I'm logged in and working nonstop for 8-9 or 10 hours before even I hit 1200 lines some days, and not because of lack of work either.

Lines on the account - KS MT

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The lines are good compared to some accounts I've been on with other companies. It's the only account I've been on with Keystrokes in the 3 years I've been there, so I don't have other Keystrokes accounts to compare with the lines. I usually get between 1500 and 1700 lines per day in 8 hours. It pays 12.3 lines per dictated minute, so it can vary a bit with how fast the doctor dictates. I personally love long reports rather than short ones, better lines. I had a 46-minute report yesterday that took me about an hour to transcribe, and it was 565 lines! Then I transcribed for an hour, mostly short reports, and I only had 300 lines.

The one drawback to this account is that the person who was running it is too involved and micromanages it. She is not in charge of it anymore, but I think she trained the person who took it over because it seems the same. I just do my work and ignore their panic.

I have a bridge. - n/m

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n/m

lines on your account - KS employee, too

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Thank you very much for the information. That helps a lot! I think I am going to ask about it. I work a part-time job to supplement my pay. The KS account I'm on is great challengewise--I'm never bored, but it generates a lot of little reports. It is very rare to get a report above 100 lines, AND I do all work types. Even cardiac caths are small, maybe only 50 lines if that.

Micromanagement---I had to chuckle at that. I would ignore and just do my work, too. :D

Thanks again!

They expect you to be there, yes. - atagirl

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They have some tight turn-around times for their jobs, and with the problems they are having with MTs just wondering off is rather dramatic right now. If MTs would work their schedules, nothing would have to be said. That is why they have schedules. I don't get calls, but I am always there. I don't work a lot of extra time, but I do what I am contracted to do as far as my schedule, and because of my reputation, I don't get calls. Also, I keep them aware of what is happening before I leave my desk. The rule is after 15 minutes you get a call. Not unreasonable, and if you communicate that you need more time, not a problem.

Scheduling - IloveKeystrokes

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Unless you are chronically missing work and signing out early and disappearing for hours I have not found this to be an issue, especially the signing off 5 minutes early part.

It depends on the account - KSMT

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Some accounts have very flexible schedules and others require you to stick to a certain schedule. However, if you need time off or are going to be starting your shift late and you let them know ahead of time, they are usually very good about it.

rigid schedule - MT supervisor

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how rigid would a company or hospital be if you were working on site? I can't believe this is a consideration. If they give you a schedule to work then those are the hours you work. you wouldn't show up late in house would you? If so, you wouldn't have a job for long!

Oh guess I hit a nerve! I would be there probably more than I should if they would let me but if wo - mqmt

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and I just needed to get out for a while, then I was wondering if I could. I am a single parent and work as an IC right now and work more than I do anything else but sometimes you just have to get away which I can do right now. I know if you are punching a clock that is not something one can do just "whenever." Just was wondering if I could change around my schedule or work later in the day perhaps if I wanted to get out some times! I won't apologize for this as like I said, I work pretty much nonstop right now and will have a second job even if I get hired by KS as I need the money. Not wanting to "skip out" on my employer. Don't want to work for you that is for sure!

diskriter, no good, but bad and ugly - not there anymore

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I left there a few months ago and would be more than happy to tell you why I had a horrible experience with that company. I will tell you why to run, or better yet, fly! Please write me and I will share with you.

Keystrokes - suzy

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The QA people do not take responsibility for their own mistakes after they change your information, this happened to me three times, two different QA people. It also happened to two friends I referred on there to work, and one is still working there going through the same experiences. They advertise they need more MTs, but there is hardly ever any work and you have to take on multiple accounts only to get part-time lines.....backstabbing other MTs who kiss up to the QA get the good work......NO I AM NOT JOKING. Cross one, you are an outcast. You should have to work this hard to have a job! One place I worked for, an MT actually killed herself because of the BS involved internally.....

WHAT? Killed herself over a job? There was more going on there than job dissatisfaction. - QA for KS

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I have been watching this board for a while and notice that you always have something negative to say about KS. If you hated it so much, why did you refer 2 friends?

I am going to clue you in on something: You don't know much about KS. If you did, you would know that only 3 or 4 out of hundreds of accounts have a QA team.

The account that I am on is very busy and most accounts are. They are advertising because one account is going to full outsource from partial and because there are new accounts. I know of 4 that are starting, and I only talk to my manager, so there could be many more. I keep seeing a few people posting that there is hardly any work. That might be true on a few accounts, although I have not heard that.

If someone is having that experience with QA that you talk about, they need to take it to their lead or higher. No one should be treating someone poorly. I am QA and I don't have any kiss-ups or backstabbers in the MT's that I work with. I am sure it happens, as I am sure that it happens anywhere, but it is definitely not all accounts or all QA or all of Keystrokes.

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