A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Imedix -- from a QA perspective - nn
Posted: Nov 24, 2014
I can totally understand why people are upset. I was hired as QA. The account that I was on was a major hospital system blanks that I could easily understand. However, there were times when I just had to leave a blank. We were instructed to "ding" the MT as much as possible and the rules we followed were as per Nuance guidelines. Even as a QA, we had audits from upper management. I was terminated because my quality score fell below 98%. I felt for MTs who were actually in the trenches. The audio was horrible! JMO, but I feel that Imedix is worse than either MM or Nuance in the fact that it is IC status. Thank the good Lord that I have moved into 2 companies, straight transcription and I know my quality is 99% or above.
sorry my keyboard went nuts - OP
[ In Reply To ..]my keyboard went nuts. The account that I was on was in . Again, Imedix for QA follows Nuance guidelines.
Thanks for the post. - SM
[ In Reply To ..]I almost landed at Imedx. Goodness knows I can't endure another QA crazy company. It drives me nuts when people are doing 98% VR, expected to double production, initially being told not to over-edit, and yet QA will come behind you and pick your work to pieces things that don't matter...talk about over-editing! Maybe that's why VR doesn't learn, overly anal QA people confuse it!
I'm glad you shared. I know they say to take what you read with a grain of salt and make your own decisions, but I know how to eat the meat and spit out the bones and I consider your post to be a meaty one.
you're totally correct - Snow Bunny (the original)
[ In Reply To ..]With the exception of obvious errors (is/was) and blatant speech errors (doctor said "below knee" and system typed "baloney"), you're not supposed to edit things.
And until TPTB and QA get that through their thick skulls, there will continue to be problems with the speech engine.
I had one QA person light my work up like a Christmas tree with - a bunch of subjective, irrelavent...
[ In Reply To ..]stuff that benefited no one other than herself, I guess because it stroked her ego. Looking at the report, you would have thought I really botched it up, but there was not 1 single solitary critical nor major error in the report. Only subjective things based on her opinion. And yes, it was a VR report. Now you tell me how VR learns when you have QA people like that? I'm not talking about changing verb tenses and things like that either, I'm talking about ridiculous stuff.
It's like some of them are out to intimidate you and take great pride in marking up your work or trying to make it appear as though you suck or something.
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