A community of 30,000 US Transcriptionist serving Medical Transcription Industry

I just have to say SS is the most frustrating company I have ever - worked for regarding work flow, sm

Posted: Feb 14, 2013

All the e-mails about helping out on other accounts if you are without work. Some of my jobs have a 12, 48, etc. turn around time. Is it really necessary to always be typing an hour behind these docs. Good grief. This is so aggravating. Who wants to try to learn 20 accounts with hundreds of different dicators, not to mention you'll never learn the cities and different names of different locations, etc. for a city because you're always moving on to some other city. Just had to vent. Thanks for listening.

As much as I hate OTI right now, I hated SS more, so I understand. nm - Good luck.

[ In Reply To ..]
mt

I completely agree, and you also have to learn the account specs - which is a task in itself....

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And if you make a format error, you will "immediately be pulled from the account." Really? If you are just helping out, how are you supposed to get anything done when you are constantly checking the specs? I hated SS for that reason

Doing client tasks on top of it - Hapless

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On 1 overflow account, you have to work from a poorly xeroxed (yes that old technology) copy of their surgical sheet and the other day they sent it upside down. If we could change a bedpan remotely, I guess they'd send us that, too.

Couldn't agree more - SS-ified

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What amazes me is that you can have 10-15 accounts and still run out of work on a regular basis. In my opinion it all boils down to the "people in charge" being either too dense or too lazy to work out a proper schedule and account setup. We're paying for their inadequacies/laziness every single day. For once I wish they would be held accountable by SOMEONE!

Agreed! - sm

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I worked at night. I would see daytime emails regarding my accounts and how they were so behind people needed to be pulled to help out. Obviously, everyone would help out during the day and by the time it was my turn to work I am sitting there twiddling my thumbs waiting for work, even switching between about 10 different accounts.

IMO, they need to stop firing all of the MTs and take a look at management and the part they play is causing so many MTs to lose their jobs.

We are Charlie Brown - They are Lucy with the football

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It's exactly as you described. There is this "The sky is falling! The sky is falling!" mentality where everyone is supposed to hop on for "overtime" (hahahahaha) which most of the time lasts for about 30 minutes. Then it's "Thanks guys! We've caught up. Overtime is cancelled!" And then when your shift rolls around there's nothing left to type.

Fed up - with SS

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I will be gone from this company too very shortly as I have something else lined up. I did not make any money at all this week, and I'll tell ya these QAs suck too. The way the emails never gets answered either is something else. I call a production manager and this person never returns my calls, so screw them is what I say! I was on a new account "never done before of course" and the idiot is in there changing things around with nasty little notes.

QAs - SS

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You know I caught some QA mistakes and sent them onto the QA managers and they told me I was right and this happened on 2 occasions. Tired of correcting their mistakes.

yeah, I don't get it, always typing on different accounts and taking - the work from those people as well, sm

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Since they have their accounts covered so well, you would think they would just let the transcriptionists on those accounts make some money. I guess they feel an hour or two turnaround time is what they need to give to their clients. I think this job is a big disappointment. You can't make their incentive as there isn't enough work to do that with and the pay really isn't that great. I guess a part-time job along with SoftScript might do the trick but with all the harping about getting on and making sure you tell someone you have no work and doing all these different accounts might preclude that. I still haven't figured out why anyone would want to work 7 days a week to make this lousy money. If it wasn't for the way they have their accounts setup with NJA all the time, I actually would have liked the place.

They must advertise a two-hour turnaround or something. - sm

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They would send out the lists of how many reports were on each account and my accounts would have the amount of work that I know I personally could have completed in my 8-hour shift. BUT, they would send out the "distress signal" and within 20 minutes or so, all of my work would be taken and I would be left with none. I would then have to wait until a "distress signal" would come for a different account and jump in there and get some lines that I know I was taking from another unfortunate MT like myself.

They panic - anon

[ In Reply To ..]
I have never worked for a company like them before. When I worked for other companies, a distress signal would be called when there were hundreds of dictations getting ready to go out of TAT. With SS, I would get an email for "ALL HANDS ON BOARD," but the stats they would send out would indicate there were 20 jobs. I mean if 5 MTs could type 4 reports each, ,that is not really a distressing time to me. There was constant panic. In 5 minutes, you could go from panic regarding "tons of work" to no work at all.

Finally quit - OMT

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Ridiculous company. Worst company I've ever worked for in 20 years. Horrible platform. Horrible "support" staff. I could go on and on, but no need because I found another job.

I left too - anon

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their mentoring program is a JOKE!!!! They gave me a mentor who went on a one-week vacation 2 days after I started. The platform is laughable at best. For whatever reason, they don't like to give PTO either.

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