A community of 30,000 US Transcriptionist serving Medical Transcription Industry
New MT, coming up on 6 months with Nuance - Worried
Posted: Oct 02, 2013
I have been having trouble with productivity from the beginning. My account is mostly ESL, so I feel like I shouldn't be having so much trouble here. However, I have a friend who is an MT and says that some of my speakers are really tough. She's been an MT for 10 years now and things usually come easy to her.
Anyway, I'm concerned that if I don't get my lines up to where they need to be will they let me go? I'm working really hard to try to get my lines up and I'm still doing about 120 lph. My team is very supportive and my manager is very understanding and tells me it will just take time. But I'm afraid my 6 months will come and they will give me the boot. That's what I was told when I was first hired was that they give 6 months usually...
I have done everything I can think of to try and pick up my line count. I watch my timesheet closely and make sure it is accurate. I use my expander is MS Word. Is there anything else I can do?
My variance hours are also not that good. I really do keep an eye on my timesheet but I end up spending a lot of the time researching because I am paranoid about leaving too many blanks. So I think nonproductive time accumulates there. Should I clock out when I research or should I let the blanks go? How many blanks is too much? I usually get worried if I have more than 5 in one report.
I would really appreciate any help I can get. Thank you so much! :)
Meant to say my account is mostly VR, not ESL - Worried
[ In Reply To ..]But it also has a lot of ESL, which is one of the reasons it can be difficult. Sorry about that!
Don't worry. They don't fire anyone. Really. - curiousMT
[ In Reply To ..]x
IMO, number one mistake is spending too much - time researching. Please sm
[ In Reply To ..]I am a 25-year MT and my primary account is horrendous, ESL and English speakers both equally bad (am so grateful for the few good ones). Ban cellphone use for dictation and we would all probably see our production increase. Sorry, I digress.
My suggestion is to stop spending so much time on research. If necessary, set a kitchen timer for a minute or 2 and stop when it dings. There are times we have no choice but to leave several blanks in a report. My personal worst was 30-something in a 1-1/2 page report. Trust me, it is far better to leave blanks than to put the wrong thing in and get hit with a critical/major error. My method is to leave blank(s), finish the report (the word may turn up later), re-listen to the blank(s), check for a prior report, do a Google search of less than a minute, send the report to QA or client. Since you are new, you should check to see what QA filled in.
Due to lack of motivation, I also recently had problems with production, running into MUP issues, and my TSM, one of the better ones here, sent me an action plan consisting of incremental increases weekly, so that is another idea to think about. Good luck to you.
I agree. Research takes up a lot of time. - sm
[ In Reply To ..]I have the same problem you do now--lack of motivation. I do online shopping, whatever during my hours, then I'm below my quota.
Obviously, I need a new job!
But as far as research--I look something up a couple different times and if I can't find it--BLANK!
Variance hours - MTmom
[ In Reply To ..]If you're logged into a report all the time your system hours and clocked hours should be close.
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