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Nightmare! - Old part-timer

Posted: Jan 01, 2010

I was part of that lucky group whose company number was changed, but our expansions didn't move with us. I've been trying for 2-1/2 hours to get this straightened out, was on with tech support twice and am waiting for a call back. I also enlisted my adult son who is VERY computer savvy but have been unable to get anywhere, with probably mainly Windows Vista to blame.

At this point, I would be thrilled if I at least could view my old expansion list with the hope of copying it down and re-entering it. It would be a lot better than what I've been going through.

Worst of all, I'm pretty sure this was a glitch on MQ's end, since the expansions always followed us before, but instead of fixing it on their end, they decided to let it be our problem. A little Happy New Year from MQ to me.

Excuse the vent, but since I had promised I would work today, I got up early to do just that only to be hit with this.

Oh no! - Anon

[ In Reply To ..]
What a way to start the New Year! I'm about to log on and see what's in store. You might want to think about getting your own expander software so it will go with you wherever you go.

Re: Nightmare - Hope this helps

[ In Reply To ..]
Hi -
I am not a tech, and don't use Vista, but thought I would throw this out to you in case you have not done it yet:

Try doing a search for your user.aco and userdic.tlx files. I went online and found this site to show you how to search for files: http://www.mydigitallife.info/2006/12/14/ways-to-search-for-files-and-documents-in-windows-vista/

If Vista has not changed those extensions, doing a search this will hopefully allow you to copy them to a flash drive so you will be able to paste them to the new folder.

Good luck!

Thanks for the suggestion - Old part-timer

[ In Reply To ..]
Tech support finally called back 4 hours after my initial call and logged on remotely and supposedly was successful in changing the files over. I tried to log on to check but there are NJA and at this point, I'm done for the day. I'm mentally exhausted now anyway!

I moved on to making my contribution to the family New Year's dinner (pepperoni bread) and when it comes out of the oven, I'm outta here!

Thanks, all!

Your CCM should have given you the instructions. - dnr

[ In Reply To ..]
Your CCM should have informed you of the instructions. Support should have known how to help you. Certainly tells you how in sync the company is - one hand doesn't tell the other anything.

We were told that, when the service areas merge, the expansions don't get transferred over. You would think the techs would do this for us, but they would probably screw it up anyway.

Of course, maybe they never even told the CCM that the expansions wouldn't transfer. Fortunately I have a good CCM who keeps on top of things and communicates.

I was given the instructions! - Old part-timer

[ In Reply To ..]
Unfortunately, they didn't work! They were for Windows XP and even tech support was telling me to look for things that weren't there. It wasn't until she got on herself that she muddled through.

What a way to start the New Year!

waste of time and money! - mushroom

[ In Reply To ..]
and ya knows what sucks about all of this because of their incompetency when it comes to giving instructions for their so-called new improvements that they always say is a good thing for us? -- we don't get compensated for having to call support, CCM's, or whoever to try to get the bottom line on the correct way to convert over -- I wouldn't believe it if one time they got something right that worked for everyone -- I've cringed every single time they decided to incorporate something new because it is always screwed up -- way to go MQ with all your brilliance in the upper echelons (sp?)!!! You just love to mess with us and make our jobs harder -- I always keep saying to myself that what goes around comes around and every time they mess something up just add one more lick to that long list of their come-arounds!!

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