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QA reports - mtme


Posted: Apr 13, 2011

Anyone out there who works remotely for a hospital.. can you tell me how your QA is done.  Wondering if most are like my employer.  Our QA is done sporadically.. maybe twice  a year.  We get a stack of reports in the mail that may be 6 months to a year old.  Our editors follow none of the standards our department has set up, and usually just whatever they feel is wrong, is wrong.  Also, we can't go back and access the voice when we are looking at the errors to determine if it is indeed an error. 

our QA - hospitalMT

[ In Reply To ..]
Our QA is done every pay period. We are QA'd on a certain number of documents from that pay period. We are sent our QA through secure work email and are able to access the voice files for, I think, 6 months. We can contest our QA results if we feel that our QA person made an error.

QA - mtme

[ In Reply To ..]
See, that makes sense. It would be much more beneficial for us, as MTs, to be able to listen to the voice file, and of course we need it more than just whenever. I have asked why we can't get it soon enought that we can access voice, and they say "because it just doesn't work out that way"..

My QA - Ayn

[ In Reply To ..]
Wow, your QA does not sound helpful at all! Not sure what they hope to accomplish for them or you with that system!

Mine is done every pay period (2 weeks). They pull reports from that pay period (usually 9 reports, but sometimes less if QA staff is on shorthanded, holidays, etc.). They also include any reports sent back from HIM with errors that can be traced back to MT error (report attached to wrong account, etc.). We can access the voice for quite awhile - not sure exactly how long, but I believe 60 days. We can always question whatever is marked for clarification or a second opinion, and they do make changes and adjust our scores when necessary. We also get a graph every month showing us the overall department average and a graph of our personal scores, so we can see where we fall in the group and also how we are doing long-term.


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