A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Question about Nuance training.. - gotajob


Posted: Dec 11, 2011

I've been hired to start at Nuance 12/13.  I'm scheduled for 2nd shift.  Could someone tell me how the training process works?   From what I can understand, they will download their software into my computer and then what?   Thanks!

Nuance training... - blondie

[ In Reply To ..]
They will send you a copy of the account specifics if they haven't already. Then they will set up a time for you to join a goto meeting via phone and online, and usually there are other new trainees listening in too. They will go over the platform training first, you know, how it works, everything about the platform you will use. Then they will schedule acct specifics training. They will go over the acct specifics thoroughly. Then they will let you start to work and you will be on full review, which is full QA, until you reach 99%. After you get to 99% accuracy you will be released from full review and that's it.

Before the goto meeting - you will get a few emails

[ In Reply To ..]
with instructions on how attend several recorded training sessions, including platform training. I just started and had about 10 hours including installation, online training, goto meeting, accout specs, all of which was paid. By the time I started to work, I was very comfortable with everything.

Training... heh - anonymous

[ In Reply To ..]
If you're talking about the MTSO Formerly Known as Webmedx, it will probably include at least 20 minutes on how to navigate a PDF and then at some point, you'll learn how to do a ctrl+F search.

If you're account is on Enterprise, then pay close attention to sections on the autolist, right justify, center, underline, and creating tables because YOU WON'T NEED THEM. The company can't figure out how to use those features without crashing the system client-side.

In all honesty, focus on the Webmedx Standards and interpreting the account specifics contents. They use a template for the AS but when there is a deviation, there are usually inconsistences, i.e.,. flag to IQA if condition A under Demographics section, flag to EQA for same condition under Date of service section, and send directly to client for same condition under Date of Visit section.

Make sure you get ALL your questions clarified before your first shift because you won't get any after.

Other than that, you'll want to focus on any Shorthand training available (not lately but then again I avoid the trainers at all costs).

The best thing I can suggest is print out the Enterprise Shortcut screen. The trainers/manual authors never seem to get ALL the shortcuts in the same document. For the most part, even the Shortcut page doesn't have all the shortcuts listed, but it usually has more than the trainers' documentation.

Vaya con Dios.


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