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it is virtually impossible to get your required lines without working 10-12 hours a day. I have never seen such a mess. It is worse now than when it was first started. Nothing makes sense. The numbers it spews out are all wrong, medications are a joke, and even the word associations are unbelievable. Isn't someone supposed to be monitoring this program to make sure it works or is this just another burden added to the MLS to fix a mess without getting paid extra, in fact you are getting paid less than you were if the program were working right. No one seems to care and the mistakes just keep repeating and getting worse. Maybe they need to concentrate on fixing the programs for accounts they already have and quit worrying about getting more that they cannot staff because everyone has been slowed down to the point of not being able to help anywhere else. They even quit sending out the production scores and I think that was because everyone must have dropped. Knowing shortcuts to do this is not helping, you spend more time doing shortcuts than if you just retype the reports.