A community of 30,000 US Transcriptionist serving Medical Transcription Industry
New employee help - Inquiring minds
Posted: Sep 10, 2012
Has anyone out there accepted a job but then not been able to work because of technical issues? I accepted a FT transcription position, did the necessary paper work and went through the remote set up on my PC. I trained on the platform for 2 hours and spent another hour or so beginning to learn the account specs and editing a few voice files, all of that went well. The next time I tried to sign in, I could sign in to the VPN but not Ex Editor, it says to contact the system administrator, which I did over the weekend. I was only going to be working a few hours in the evenings to begin with because my other job has not ended yet, but I made plans to leave a couple of weeks early in anticipation of starting my new job. I'm concerned that there are going to be problems with my set up that will prevent me from doing this job. Does anyone have any advice?
It's a profile setting that needs to be changed - dmj
[ In Reply To ..]Having previously been a systems administrator for a Dictaphone Enterprise Software System (DESS) that utilized ExEditor, it is more than likely a permissions issue associated with your profile that the administrator needs to change. Copy down the message verbatim to provide to the system administrator. Also, indicate at what point you get this message, e.g., right as you try to log into ExEditor? That will help pinpoint what setting needs to be adjusted.
It's a great sign that you can get into the VPN, so the situation is really with the settings on your profile. Not much you can do but have the systems administrator take a look at your profile.
Thanks - Inquiring minds
[ In Reply To ..]They're working on it....
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